I have done these and will see how it gets on.
For reference, these are the speeds i am getting.
So, after reading some other posts on here i saw someone having the same issue and they removed the faceplate and ran directly into the test socket with an adapter. I tried this and it worked for a while but this past month the issue has come back. I am having to isolate at this moment in time so working from home is very hard with the disconnects.
i am still getting the same issue on the techincal log:
We have been struggling with this issue for sometime and i had a previous post about it back in January but the problem never got resolved.
I am currently working from home and whenever i am using my PC the broadband seems to disconnect and then reconnect a minute later. This can happen up to 15 times a day. Our smart hub will produce a flashing purple light, then a flashing orange light, then a still orange light and then it will go back to a still blue light.
I read a post on another forum that advised to run directly into the test socket with an adapter and this worked for about 3 months but now the reconnects are happening again. I read somewhere that it could be due to the upload speed not being able to handle what is being sent but this still happens when i only have Google Chrome open.
I have ran a quiet line test and it is completely silent. We have been supplied with a new router, new faceplate, had engineers out, done factory resets and nothing worked. We pay for Fibre with BT Halo 1 but this does not seem to be value for money the issues we are facing.
Thanks for the help in advance.
Hi @ClarkLofthouse I'm really sorry to see you're experiencing problems with your broadband disconnecting. We'll be happy to get that looked into and I'll send you a private message so you can get in touch with the moderation team.
You'll get the private message by clicking on the envelope in the top right of the community.