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ClarkLofthouse
Aspiring Contributor
121 Views
Message 11 of 14

Re: Router Disconnecting Due To Personal Computer

Hi Keith,

I have done these and will see how it gets on.

For reference, these are the speeds i am getting.

ClarkLofthouse_0-1609958640290.png

Thanks

Clark

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ClarkLofthouse
Aspiring Contributor
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Message 12 of 14

Re: Router Disconnecting Due To Personal Computer

So, after reading some other posts on here i saw someone having the same issue and they removed the faceplate and ran directly into the test socket with an adapter. I tried this and it worked for a while but this past month the issue has come back. I am having to isolate at this moment in time so working from home is very hard with the disconnects.

i am still getting the same issue on the techincal log:

 
09:41:32, 09 Jun.
PPP LCP Send Termination Request (User request)
 
Any help is appreciated
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ClarkLofthouse
Aspiring Contributor
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Message 13 of 14

PPP LCP Send Termination Request (User request)

Hi,

We have been struggling with this issue for sometime and i had a previous post about it back in January but the problem never got resolved.

I am currently working from home and whenever i am using my PC the broadband seems to disconnect and then reconnect a minute later. This can happen up to 15 times a day. Our smart hub will produce a flashing purple light, then a flashing orange light, then a still orange light and then it will go back to a still blue light.

I read a post on another forum that advised to run directly into the test socket with an adapter and this worked for about 3 months but now the reconnects are happening again. I read somewhere that it could be due to the upload speed not being able to handle what is being sent but this still happens when i only have Google Chrome open.

I have ran a quiet line test and it is completely silent. We have been supplied with a new router, new faceplate, had engineers out, done factory resets and nothing worked. We pay for Fibre with BT Halo 1 but this does not seem to be value for money the issues we are facing.

Thanks for the help in advance.

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NeilO
Moderator
Moderator
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Message 14 of 14

Re: PPP LCP Send Termination Request (User request)

Hi @ClarkLofthouse I'm really sorry to see you're experiencing problems with your broadband disconnecting. We'll be happy to get that looked into and I'll send you a private message so you can get in touch with the moderation team.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

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