SH2 wifi connection issues with Galaxy S20

[mclark1972]

Since I had to start using my SH2 again after Digital Voice was enforced on me I have been having unreliable connection/throughput on my mobile phone.

WiFi shows as connected but apps take ages to establish a connection or are unable to receive data. Main apps that I know are suffering are YouTube Music where the app will work happily streaming songs for a period and then just suddenly the streaming will stop & buffering signal comes up. Similar story for Star Wars Game of Heroes; will load , work happily but then buffer excessively.

Difficult to say if other devices are affected e.g. skyQ/smart TVs but I was having issues with connection to a laptop for Teams calls last week.

Didn't have any issues when using TP link Archer VR2800 router.

I have switched off Smart Setup on the SH2.

[mclark1972]

Product code:Smart Hub 2

Serial number:+091300+2029009701

Firmware version:v0.31.00.10253-BT

Firmware updated:Sun Feb 6 17:26:22 2022

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:23 days,18 Hours24 Mins04 Secs

Data rate:1000 Mbps / 1000 Mbps

Full Fibre (FTTP) Mode:On

Upstream error control:Off

Downstream error control:Off

Data sent / received:46.4 GB Uploaded / 846.9 GB Downloaded

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-JRAHZR

2.4 GHz wireless channel:Channel: 11

5 GHz wireless network name:BT-JRAHZR

5 GHz wireless channel:Channel: 44

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

MAC address:EC:6C:9A:15:DE:22

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017

[imjolly]

Have you checked MYBT to ensure web protect is turned off?

[mclark1972]

turned webprotect off. minimal change.

Finding issues with Sky Q boxes and Samsung Smart TVs. Devices show they are connected to WiFi but the connection to Internet drop-out periodically.

I'm going to try using a TP-link WiFi extender I have in access point mode. connect that to a LAN port on the SH2 and switch off WiFi on SH2.

[imjolly]

The  SKY Q uses channel 36 so I would suggest you select channel manually and  change the 5ghz channel to something other than 36

[mclark1972]

yeah, already do that. check wifi signals with WiFi analyser and set both 2 & 5ghz channels to give good separation. never trusted the "smart" channel option on any router