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Message 1 of 6

SH2 wifi connection issues with Galaxy S20

Since I had to start using my SH2 again after Digital Voice was enforced on me I have been having unreliable connection/throughput on my mobile phone.

WiFi shows as connected but apps take ages to establish a connection or are unable to receive data. Main apps that I know are suffering are YouTube Music where the app will work happily streaming songs for a period and then just suddenly the streaming will stop & buffering signal comes up. Similar story for Star Wars Game of Heroes; will load , work happily but then buffer excessively.

Difficult to say if other devices are affected e.g. skyQ/smart TVs but I was having issues with connection to a laptop for Teams calls last week.

Didn't have any issues when using TP link Archer VR2800 router.

I have switched off Smart Setup on the SH2.

 

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Message 2 of 6

Re: SH2 wifi connection issues with Galaxy S20

Product code:Smart Hub 2
 

Serial number:+091300+2029009701

Firmware version:v0.31.00.10253-BT

Firmware updated:Sun Feb 6 17:26:22 2022

Board version:R01

GUI version:1.74 12_11_2020
DSL uptime:23 days,18 Hours24 Mins04 Secs
Data rate:1000 Mbps / 1000 Mbps
Full Fibre (FTTP) Mode:On
Upstream error control:Off
Downstream error control:Off
Data sent / received:46.4 GB Uploaded / 846.9 GB Downloaded
BT Wi-fi:Activated
2.4 GHz wireless network name:BT-JRAHZR
2.4 GHz wireless channel:Channel: 11
5 GHz wireless network name:BT-JRAHZR
5 GHz wireless channel:Channel: 44
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:On
MAC address:EC:6C:9A:15:DE:22
Software variant:-
Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017
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Message 3 of 6

Re: SH2 wifi connection issues with Galaxy S20

Have you checked MYBT to ensure web protect is turned off?



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Message 4 of 6

Re: SH2 wifi connection issues with Galaxy S20

turned webprotect off. minimal change.

Finding issues with Sky Q boxes and Samsung Smart TVs. Devices show they are connected to WiFi but the connection to Internet drop-out periodically.

I'm going to try using a TP-link WiFi extender I have in access point mode. connect that to a LAN port on the SH2 and switch off WiFi on SH2.

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Message 5 of 6

Re: SH2 wifi connection issues with Galaxy S20

The  SKY Q uses channel 36 so I would suggest you select channel manually and  change the 5ghz channel to something other than 36



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Message 6 of 6

Re: SH2 wifi connection issues with Galaxy S20

yeah, already do that. check wifi signals with WiFi analyser and set both 2 & 5ghz channels to give good separation. never trusted the "smart" channel option on any router

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