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Distinguished Sage
Distinguished Sage
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Message 11 of 26

Re: SMART HUB Admin Password

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@JayW wrote:
Also just downloaded and tried OPERA. Same happens

Try the direct link as posted on my last post. And the factory reset.

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JayW
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Message 12 of 26

Re: SMART HUB Admin Password

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I will do a factory re-set as suggested, but it might be this evening when i do it. Will get back to you ASAP.. Many thanks for your help
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JayW
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Message 13 of 26

Re: SMART HUB Admin Password

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I have downloaded Google Chrome. Still the same
I have always used the direct link to access the Hub
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Moderator
Moderator
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Message 14 of 26

Re: SMART HUB Admin Password

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Hi @JayW,

 

Thanks for sending over the details. I've ordered you a replacement so can you let me know when you receive it and if it sorts the problem?

 

Cheers

 

David

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Moderator
Moderator
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Message 15 of 26

Re: SMART HUB Admin Password

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Hi @JayW,

 

Has the replacement hub arrived? Has it helped? Can you let me know how you're getting on?

 

Cheers

 

David

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JayW
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Message 16 of 26

Re: SMART HUB Admin Password

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David,

 

Yes the new Hub has arrived, I have installed it, but I ask you to bear with me until the early part of next week, as I have been away for a few days this week. 

 

I have the return envelopes you have sent and I assure you that I will get back to you ASAP. 

 

John

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Moderator
Moderator
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Message 17 of 26

Re: SMART HUB Admin Password

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Thanks for letting me know @JayW.

 

Cheers

 

David

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JayW
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Message 18 of 26

Re: SMART HUB Admin Password

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David,

 

New Hub connected.

 

No significant difference, except that the time between the request to put in the Admin password appears to vary. As low as a 20-30 seconds up to a minute or two

 

However, the number of times this aspect will be needed, will be very low, and any changes appear to be saved. I personally cannot find any other fault or problem despite some other comments on the Forum about the Smart Hub, and unless you advise otherwise, I will parcel up the original Smart Hub and return it to you.

 

For the record, I have tried it on Samsung SmartPhone and Tablet, as well as my Sony Vaio (and my earlier Vaio which has been updated to Windows10)

 

John

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Moderator
Moderator
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Message 19 of 26

Re: SMART HUB Admin Password

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Hi @JayW,

 

Sorry for the delay in getting back. I tried calling this evening, sorry I missed you. If there's been no improvement it points to the problem not being with the hub as you've tried it on 2 of them. If you can send back the original it will be tested and if it picks up any issues we can feed that back to poduct support. Let me know how you're getting on.

 

Cheers

 

David

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JayW
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Message 20 of 26

Re: SMART HUB Admin Password

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David,

 

Sorry for the delay. The original unit has been returned in the Green Bag to BT RETURNS Northallereton

 

Thank you for your assistance in this matter

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