First post from me so be gentle. I got the Broadband Infinty package with the offer of £100 Sainsbury's gift card. I recieved the card this morning and it's only for £60, how do I go about getting the extra £40?
Thanks in advance for any help
on the document that comes with the card there is a phone number on the top right corner. call that number and press option 2 when prompted, this puts you through to the voucher help team and explain what has happened, i had to do this and they sorted it out for me within a week
Similar problem. Should have received £40 voucher - they sent £25.
Took John's advice: live chat link? Watched the "submit timer" rotating for about half an hour, then gave up! Already tried Soapy's phone contact - passed around for half an hour or call dropped!
N.b. It seems pot luck if you get an answer let alone a solution. Looking back in the forum's archive it's apparent that BT does not put much (if any!) effort into resolving this issue. Years later, same problems - customer service appears to be not their first priority. Surprised?
You only need help when things go wrong - that's when you find out a companies worth.
Handsome is as hansome does!
If you want to say stuff it! I'm leaving when my contract is up - please click on the Ratings star on the left-hand side!
Update: Result! Eventually got another gift card for the missing amount. Hurrah!
Tried calling the "help line" again but gave up in disgust after an hour - it worked for some members, but unfortunately not for me: Suppose it depends on who's at the other end? ..................... And where the other end is!
Anyway, for me, results came when I e-mailed customer services (on-line support). A very pleasant remediation winged into my inbox that evening; the balance came in a card 5 days later. Many thanks to Keeley at the BT Vouchers Team for all her help. There are nice people out there in the Bt World - you've just got to keep trying ...... Sadly
It takes perseverance - but you need to "hang in there"! And look out for the crocs!