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Moderator
Moderator
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Message 11 of 18

Re: Save button unresponsive for updating device settings

Thanks @ZooBurner  and @AustinSpeedy  for the replies. I'll pass this on to the hub team and see if this helps them with this issue. 

Cheers
John

Community ModeratorJohnC
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Moderator
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Message 12 of 18

Re: Save button unresponsive for updating device settings

Hi @AustinSpeedy  Are you able to rename other devices no problems? 

If it is just the camera1 and if so what sort is it and is camera2 the same model?

Cheers
John

Community ModeratorJohnC
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crashcourse
Beginner
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Message 13 of 18

Re: Save button unresponsive for updating device settings

Hi @JohnC2 

For me the save button simply wasn't operational and threw that javascript error regardless of what I tried to change. If memory serves I attempted to:

  • Save without making any changes
  • Save with one letter added/removed
  • Save after changing only the icon (not the name)
  • And tried these changes for multiple devices in my wireless devices list

The save button for the Wireless options (SSID/WPA2 edits) continued to work, so it wasn't every save button across the system. It was only an issue for me on the device editing pages. As I said, doing a factory reset fixed the issue, so my best guess was corruption during a recent firmware update.

I'm afraid this is all the info I can provide, but hope it helps.

Cheers

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Moderator
Moderator
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Message 14 of 18

Re: Save button unresponsive for updating device settings

Hi @crashcourse  thanks for coming back with that info and I'll pass it on to the hub team.

cheers
John

Community ModeratorJohnC
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AustinSpeedy
Aspiring Contributor
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Message 15 of 18

Re: Save button unresponsive for updating device settings

 Cameras are the same type exactly, but the issue is the same for other networked devices such as range extender

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Moderator
Moderator
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Message 16 of 18

Re: Save button unresponsive for updating device settings

Hi @AustinSpeedy  and @ZooBurner  The hub team was unable to recreate the issue. If this is still happening would you be able to post some screenshots? (block out any personal information).

Thanks
John 

Community ModeratorJohnC
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ZooBurner
Aspiring Expert
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Message 17 of 18

Re: Save button unresponsive for updating device settings

Hi @JohnC 

I'm not sure a screenshot would help, you can change say the wireless key in the box, but when you try and save it simply does not.

Neither do you get the warning box that alerts you that devices may loose connection etc.

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AustinSpeedy
Aspiring Contributor
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Message 18 of 18

Re: Save button unresponsive for updating device settings

As ZooBurner says, I can't see the point of screenshots, but I attach three in sequence - original settings, changed settings and result after saving - no change. Oddly enough I did successfuly change another device name and icon when I was doing the screenshots and this was one that would not save previouslyHubShot 1.jpgHubShot 2.jpgHubShot 3.jpg

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