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enigma164
Newbie
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Message 1 of 3

Second smart hub loosing wireless signal, or so CS says 😡

We've only had bt for a month and I'm on my second hub with constant drop outs of the broadband, wired and wireless even though the blue internet light is on when its losing broadband, starting to get very annoyed now.

Any suggestions what it could be as bt CS are as useful as a chocolate teapot! 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Second smart hub loosing wireless signal, or so CS says 😡

Welcome to this user forum.

 

If you read the posts on this forum you will see that quite a few people are having problems with the smart hub, others have no issues at all.

If you are sure that there are no problems with noise on your phone line, then you may be best to do what others have done, and that is to request a home hub 5, or buy your own third party router.

 

 

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enigma164
Newbie
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Message 3 of 3

Re: Second smart hub loosing wireless signal, or so CS says 😡

thanks for the reply, i may have to request the 5 as its now stopped my sons xbox 360 from connecting which seems to be another issue!

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