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Newbie
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Message 1 of 3

Setting up new broadband supplier

Just moved back to our property after 4 years abroad and had two lots of tenants in that time. Ordered new broadband / phone package through John Lewis ( Plusnet) but they say they can't process as landline number is already connected to another working account? Help!!!
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Moderator
Moderator
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Message 2 of 3

Re: Setting up new broadband supplier

@LL1 Your new provider should be able to place an order to take over the current working service, this process can take a couple of weeks to complete. We're only able to help BT customers so you'd be best raising this with John Lewis.

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Setting up new broadband supplier

this is a forum for customers of BT Retail

does your phone work - got dial tone

possible that last tenants kept number when they moved and set up broadband account elsewhere?

john lewis asyou new ISP should be able to help you



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