Do you have a dial tone? Does the phone work?
I do not have one of “those”. I have connected the Smart Hub 2 to the Openreach socket using the micro filter that came in the box and the small grey cable from the Smart Hub 2 to the micro filter. Connected the power into Smart Hub 2.
turn the Smart Hub 2 on and I get a flashing purple light? Have I missed anything out or is my Smart Hub 2 simply defective?
What does your master phone socket look like?
If its number 5, 6 or 7, you must not use the microfilter, as the home hub must plug directly into the smaller broadband socket.
You also need to check for dial tone on your phone. If there is no dial tone, then that indicates a disconnection, and broadband will not work.
Hello, I have socket 2. I do not have a phone from BT just broadband.
You cannot get just broadband without a phone line as it would not work.
You need to connect things up as shown below, and see if you get a connection.
If it still does not work, then its most likely an external fault, but its best to check with a cheap wired phone to see if you get dial tone, or your phone line has noise on it.
As this is a new provision, you are going to have to report the problem to BT, and they will ask Openreach to visit.