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dmeagor
Newbie
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Message 1 of 2

Severe packet loss to educational network

 

A school campus is having a lot of problems reaching our server (USA) via Cogent.  The problem appears to be hop 6.  Are there any BT engineers on here that could comment?

 

 

Tracert to freeonlinesurveys.com

 

1 <1 ms <1 ms <1 ms 192.168.252.1
2 4 ms 1 ms 1 ms homeportal [192.168.253.1]
3 5 ms 33 ms 32 ms host81-134-112-1.in-addr.btopenworld.com [81.134.112.1]
4 34 ms 34 ms 30 ms 213.120.182.141
5 63 ms 30 ms 33 ms 213.120.161.82
6 40 ms * * 217.41.222.30
7 33 ms 36 ms 35 ms 217.41.222.178
8 70 ms 33 ms 31 ms acc1-10GigE-0-2-0-7.bm.21cn-ipp.bt.net [109.159.248.110]
9 50 ms 39 ms 48 ms core1-te0-3-0-14.ealing.ukcore.bt.net [109.159.248.24]
10 41 ms 42 ms 37 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.65.122]
11 115 ms 122 ms 90 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]
12 42 ms 35 ms 37 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
13 41 ms 38 ms 37 ms te0-3-0-6.ccr21.lon01.atlas.cogentco.com [130.117.14.49]
14 185 ms 135 ms 135 ms te0-1-0-5.ccr21.lon13.atlas.cogentco.com [130.117.1.2]
15 140 ms 135 ms 135 ms te0-1-0-4.ccr21.bos01.atlas.cogentco.com [154.54.1.93]
16 135 ms 137 ms 135 ms te0-1-0-7.mpd21.ord01.atlas.cogentco.com [154.54.43.177]
17 146 ms 145 ms 145 ms te0-2-0-4.mpd21.mci01.atlas.cogentco.com [154.54.84.81]
18 187 ms 186 ms 191 ms te0-3-0-6.mpd21.sfo01.atlas.cogentco.com [154.54.45.82]
19 193 ms 190 ms 188 ms te0-2-0-1.ccr21.sjc01.atlas.cogentco.com [154.54.6.134]
20 224 ms 257 ms 185 ms te7-2.ccr01.sjc05.atlas.cogentco.com [154.54.84.54]
21 207 ms 185 ms 185 ms infortech-corp.demarc.cogentco.com [38.104.134.50]
22 * * * Request timed out.
23 * * * Request timed out.
24 ^C

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1 REPLY 1
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Severe packet loss to educational network

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.

If you need to contact BT, you can use Live Chat  or  Contact BT  ,or telephone 0800 800 150

Its possible one of the forum members may be able to help you if its a general enquiry.

 

As your request is related to business use, you may be better posting here http://business.forums.bt.com/ Thanks.

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