cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mikeact
Contributor
1,596 Views
Message 1 of 9

Simpler Networks issue

One of my power adapters supplied by BT has,for some unknown reason, stopped working. It says on the front 'Simpler Networks '. There are no lights showing at all, including the power light. I've tried it on other power sockets but it seems to be dead.

Could somebody please advise me how to request a replacement from BT ? Thankyou. 

0 Ratings
Reply
8 REPLIES 8
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,593 Views
Message 2 of 9

Re: Simpler Networks issue

How old is the adapter?

 

0 Ratings
Reply
mikeact
Contributor
1,581 Views
Message 3 of 9

Re: Simpler Networks issue

I guess 4/5 years
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,574 Views
Message 4 of 9

Re: Simpler Networks issue


@mikeact wrote:
I guess 4/5 years

You would have to pay for replacements. Were they supplied as part of the old BT Vision or new BT YouView contract, or did you just buy them yourself?

0 Ratings
Reply
mikeact
Contributor
1,554 Views
Message 5 of 9

Re: Simpler Networks issue

BT vision

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,551 Views
Message 6 of 9

Re: Simpler Networks issue


@mikeact wrote:

BT vision


Do you still have an active BT YouView account and subscription?

0 Ratings
Reply
mikeact
Contributor
1,546 Views
Message 7 of 9

Re: Simpler Networks issue

Yes

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,537 Views
Message 8 of 9

Re: Simpler Networks issue


@mikeact wrote:

Yes


Then you should qualify for the discounted BT Mini Connectors. You would not be able to use them with the Simpler network devices.

 

These are the recommended ones.

 

http://bt.custhelp.com/app/answers/detail/a_id/57213/~/bt-mini-connectors-for-bt-tv

 

Just tell them you have a BT YouView contract, and they should supply them at the discounted price of £20.

 

0 Ratings
Reply
mikeact
Contributor
1,511 Views
Message 9 of 9

Re: Simpler Networks issue

Thanks
0 Ratings
Reply