I have recently had Sky Q installed. However since this installation my sons PlayStation has become very slow when he is playing online. The PlayStation is connected by a cable directly to BT Hub. (BT have also recently sent me a new Hub)
I have spoken to Sky and they say I need to speak to BT as you are the broadband provider. Sky suggested I ask you about a gaming profile for example the download and upload of online gaming? I have no idea what this means.
They suggested changing configuration/profile of router to match online gaming. I think the PlayStation needs a better upload speed.
However I do not want this to interfere with download speeds of Sky Movies and programs!
Since having Sky Q installed (we have 1 main sky q box and 2 mini boxes, with a Sky Booster) Not only has the PlayStation become very slow, the 2 Sky mini boxes kept loosing the connection. So I had a Sky engineer visit the property again and they have hard wired the main sky q box and one of the mini boxes. They could not hard wire the 2nd mini box as we needed a NETGEAR 5-Port Gigabit Ethernet Unmanaged Switch (GS105UK) which I now have and Sky are returning at the beginning of August to hardwire the 2ndSky Q mini Box.
However this does not solve the problem of PlayStation online gaming either being very slow and quite often not working at all.
We also have 3 BT Wholehome discs and BT Fibre!
This really should not be happening and Sky are trying to get me to change our broadband from BT to Sky!
However before I do this I would like to know if BT can offer any suggestions??
Hi @andreaferns120472, thanks for posting, BT don't offer a broadband service specifically for gaming profile however I would recommend that you set up a port forwarding rule for the Playstation within he Hub manager as this might help.
What broadband speeds are you getting?
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Yes we have BT Sport but not sure what you mean by a Youview box? I have just ran a speed test on my PC and it came back download speed 8.16 and upload speed 2.83. And then a ran another speed test using the BT app on my phone and that came back download 14 and upload 4.3.
I had actually forgotten that I had already setup port forwarding for the Playstation a few months which was for the Smart Hub 1. I have since received a new Smart Hub 2. Do I need to do this again?