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Aspiring Contributor
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Message 1 of 6

Sky q

Hi does anyone have problems with there sky q box disconnecting from bt halo quite regular .

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5 REPLIES 5
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Expert
172 Views
Message 2 of 6

Re: Sky q

No, also Halo is the name of broadband with extra features.
What hub are you using ? also look at other posts that have suggestions, disable smart setup etc

Search is your friend :

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Sky-Q-connection-to-smart-hub-2/m-p/2029276
https://community.bt.com/t5/BT-Fibre-broadband/BT-Broadband-amp-Sky-Q/m-p/2058131

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Aspiring Contributor
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Message 3 of 6

Re: Sky q

I am using the smart hub 2

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Beginner
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Message 4 of 6

Re: Sky q

Turn off smart setup and change the 5g channel to ch48

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Aspiring Contributor
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Message 5 of 6

Re: Sky q

Ok thanks I will give that a go.

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Beginner
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Message 6 of 6

Re: Sky q

It worked for me, and several others. Let me know how you get on
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