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MM1964
Newbie
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Message 1 of 3

Sky+ working with wireless adapter and BT home hub 4 but IP not visible in HH4 admin console

Hi

I have been looking into the fairly regular lost connections between Sky + and Amazon firestick adapters and the HH4 and the need to reset and re-enter the wireless key on a regular asis. Some have suggested going with a static IP address on these devices so I thought I would give it a try.

 

So I have fixed the Amazon firestick but cannot see the sky wireless adapter. I know it is working and can see all of the settings on sky network settings,.

 

I have also tried pinging the IP address but it times out with 100% data loss

 

Anyone any thoughts on why I cannot see the a device or IP address om the HH4 console ?

 

 

Cheers .. Mick

 

 

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Moderator
Moderator
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Message 2 of 3

Re: Sky+ working with wireless adapter and BT home hub 4 but IP not visible in HH4 admin console

Hi @MM1964 and welcome.

 

Have you tried the port forwarding which might help with this. Can you give it a go and let me know how you get on?

 

Cheers

 

David

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Distinguished Guru
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Message 3 of 3

Re: Sky+ working with wireless adapter and BT home hub 4 but IP not visible in HH4 admin console

I had same issue with my fire stick. I changed the setting on my hub to ensure it was always on the same wireless channel. Did the same on my sister's hub and it solved the issue you are having on her sky box.
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