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jackftfc99
Beginner
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Message 1 of 2

Slow download speed/Fluctuating internet speed

For the last month or so our internet has been pretty bad, our average download speed is supposed to be 50mpbs and we've only been getting 20-25mbps, my ping or latency is constantly jumping up and down I can go from 30 ping to 100 and this happens quite often. Any help would be great. Thanks.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Slow download speed/Fluctuating internet speed

Post stats from your hub  if hh6 then advanced settings then technical log information. If hh5 then troubleshooting then helpdesk 

try quiet line test dial 17070 option 2 should be quiet and best with corded phone 

enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html



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