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chamcham
Beginner
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Message 1 of 2

Slow download speed

So my download speed peaks at 500kb/s even though I did several tests saying it should be 4mb/s 

I also plugged into a  BT WiFi booster with an Ethernet and it is still the same 

Is there anyway to fix this? 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Slow download speed

some basic information will help forum members


in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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