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Willmidd
Beginner
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Message 1 of 5

Slow internet

Hi all,
I have moved house and when we first got internet we were achieving around 4 mbps with about 20ms ping which was fine for what we needed. But then BT accidentally cancelled our internet and we had to get it restarted, now after about 3 weeks our internet is much slower between 0.1mbps-1mbps with ping ranging from 100-1000, it keeps spiking and cutting out, if you need any tests doing I will try to do them, thanks in advance!
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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Slow internet

try quiet line test  dial 17070 option 2  should be silent and best with corded phone

can you post the stats from your router  if hh5 then troubleshooting then helpdesk

enter your phone number and post results  remember delete number  https://www.btwholesale.com/includes/adsl/main.html

use this to post pics  Capture.PNG



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Willmidd
Beginner
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Message 3 of 5

Re: Slow internet

hi I did the test and every few seconds there was a click.

here is the screenshot, thanks in advanceimage1.jpeg

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Slow internet

Stats from router?

if hh6 then advanced settings then technical log information 

if hh5 then troubleshooting then helpdesk 



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Willmidd
Beginner
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Message 5 of 5

Re: Slow internet

hi sorry for very slow replby but i hve managed to get the infoimage1.pngthanks

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