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Newbie
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Message 1 of 8

Slow smart hub2

303DC39B-B381-4A1F-8F8E-99497A875F8F.jpeg

Hi all 

had a new smart hub installed 2 weeks ago

Download speed used to be 21-22mb with previous smarthub

now its never above 19mb with smart hub2

 

dsl checker confirms 22mb

smart connection is off on the hub

 

any ideas please?

thanks

 

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Distinguished Sage
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Message 2 of 8

Re: Slow smart hub2

@Golfather 

Are you measuring the speed using an Ethernet cable?

Try turning Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

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Message 3 of 8

Re: Slow smart hub2

Thanks for the reply

smart setup is off

tried with lan connection and getting 18.71!

so no better, infact worse than my 2.4ghz wifi

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Message 4 of 8

Re: Slow smart hub2


@Golfather wrote:

 

dsl checker confirms 22mb

 


That is sync speed, you are measuring download/throughput speed which will always be lower due to protocol overheads.

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Message 5 of 8

Re: Slow smart hub2

Ok thanks

i think the point was that the speed achieved using the previous hub was faster than current new smart hub

is there anything else i can do ?

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Message 6 of 8

Re: Slow smart hub2


@Golfather wrote:

Ok thanks

i think the point was that the speed achieved using the previous hub was faster than current new smart hub

is there anything else i can do ?


Try the old hub and see if its the same.

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Message 7 of 8

Re: Slow smart hub2

before you switch hub back can you post stats from SH2  advanced settings then technical log information



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Message 8 of 8

Re: Slow smart hub2

Product name:

BT Hub 6A

Serial number:

+084319+******

Firmware version:

SG4B1000E01E

Firmware updated:

06-Dec-2019

Board version:

1.0

Gui version:

1.105.0

DSL uptime:

12 Days, 12 Hours 24 Minutes 25 Seconds

Data rate:

3.13 Mbps / 22.64 Mbps

Maximum data rate:

3127 / 24611

Noise margin:

6.2 dB / 4.5 dB

Line attenuation:

26.4 dB

Signal attenuation:

0 dB / 26.4 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

9071 MB Uploaded / 135601 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

******

2.4 GHz wireless channel:

Channel 6

5 GHz wireless network name:

******

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

**********

Software variant:

-

Boot loader:

0.48.8-sec

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