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Aspiring Contributor
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Message 1 of 13

Smart Hub 2 - Slow Speed

I have just taken delivery of a new smart hub 2.  Previously was using HH4 with a bt router. My internet speed with the HH4 was around 50.

Having set up the new hub the speed is 42. The speed test tells me that the speed is slow - whilst I am not hung up on speeds surely it shouldn't be 20% lower than the old equipment.

Contacting the helpline has so far told me to stick a pin in the back of the hub and factory reset it (why its new?) - they have refreshed the line or something and should do the trick (it doesn't) and "monitor it" - I have the speed stays exactly the same. I'm wondering what to do next - my 14 day cooling off period will soon be up and I don't want to be stuck with equipment that doesn't do its job properly.

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Smart Hub 2 - Slow Speed

can you post stats from sh2  advanced settings then technical log information

enter phone number and post results  delete number but leave exchange and cab  https://www.btwholesale.com/includes/adsl/main.html

have you turned off smart setup - if not turn it off



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Aspiring Contributor
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Message 3 of 13

Re: Smart Hub 2 - Slow Speed

Serial number:+091298+1850008415

Firmware version:v0.12.02.11078-BT
Firmware updated:Sat Mar 23 19:23:39 2019
Board version:R01
GUI version:1.53a 29_08_2018
DSL uptime:0 days,16 Hours06 Mins18 Secs
Data rate:16.016 Mbps / 45.664 Mbps
Maximum data rate:16.193 Mbps / 45.318 Mbps
Noise margin:6.1 / 6.1
Line attenuation:6.5 / 17.8
Signal attenuation:6.7 / 21.9
VLAN id:101
Modulation:
Upstream error control:Off
Downstream error control:Off
Data sent / received:237.0 MB Uploaded  / 1.6 GB Downloaded
Broadband username:bthomehub@btbroadband.com
BT Wi-fi:Activated
2.4 GHz wireless network name:BT-S2A2Q8
2.4 GHz wireless channel:Smart (Channel6)
5 GHz wireless network name:BT-S2A2Q8
5 GHz wireless channel:Smart (Channel36)
Wireless security:WPA2 (Recommended)
Wireless mode:Mode 1
Firewall:On
MAC address:44:FE:3B:CE:39:AB
Software variant:-
Boot loader: 0.1.7-BT (Thu Nov 30 09:45:22 2017)
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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Smart Hub 2 - Slow Speed

from stats you currently have 45mb connection speed  there is no guarantee on download speed

dslchecker results will help



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Aspiring Contributor
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Message 5 of 13

Re: Smart Hub 2 - Slow Speed

Smart set up turned off - no difference in speed
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Aspiring Contributor
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Message 6 of 13

Re: Smart Hub 2 - Slow Speed

Thanks for the reply.

I appreciate that there is no guarantee on speed but your advertisements seem to suggest that significant increases in broadband speeds can be achieved with the new hub.

The speed checker tells me that my speed is slow and to contact technical help. My previous equipment is 7 years old and gives better speeds.

Maybe I 'll just send the new hub back as I'm paying more money for a lower performance.

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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Smart Hub 2 - Slow Speed

the new hub will not magically give you faster speed  really need to see dslchecker reults to see what your line estimate is and also which exchange and cab you are on

 

if you only get about 50mb conenction not sure why you are on superfast fibre 2 as you cannot get faster than fibre 1



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Moderator
Moderator
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Message 8 of 13

Re: Smart Hub 2 - Slow Speed

Hi @gullsfan 

Sorry you're getting lower speeds with the new hub.

Have you removed the white Openreach modem from your setup?

Thanks

Stuart

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Aspiring Contributor
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Message 9 of 13

Re: Smart Hub 2 - Slow Speed

Hi - yes the open reach modem has been disconnected

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Aspiring Contributor
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Message 10 of 13

Re: Smart Hub 2 - Slow Speed

ill try and post the cab details etc later thanks

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