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Beginner
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Smart Hub 2 and Google Play Issues

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Since my new Smart Hub 2 has been installed, I can't download or update any apps from the Google Play Store. I have followed all of the troubleshooting steps Google have suggested, and the downloads and updates all work when I use 4G, leaving the only common factor to be the home wi-fi. I was wondering if anyone else had the same problems and any solutions on how to fix this?

I am using Android 8.0, and the firmware version on my Smart Hub is v0.16.02.08304-BT if that helps too. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Smart Hub 2 and Google Play Issues

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@danxthompson 

Try turning Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Can you make sure that BT Web Protect and BT Parental controls are disabled on your BT account.

Login to MyBT and look at your included extras, you should be able to locate BT Web Protect and BT Parental control settings.

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Beginner
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Message 3 of 3

Re: Smart Hub 2 and Google Play Issues

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Thanks Keith! Turning off BT Web Protect seemed to solve the problem
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