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JMJ2207
Beginner
1,036 Views
Message 1 of 7

Smart Hub 2 and Netatmo thermostat

Had Smart Hub 2 installed a few weeks ago but cannot connect my Netatmo thermostat. Have had emails from Netatmo to try various things including disconnecting 5ghz and using 2.4.   I am not technically savvy. The hub still cannot connect or recognise my Netatmo thermostat.  My Netatmo has worked fine for years but this is now stressing me out.  Any help would be appreciated.

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Smart Hub 2 and Netatmo thermostat

@JMJ2207 

Which home hub did you use before?

Have you tried the different wireless modes?

https://www.bt.com/help/broadband/what-is-the-wireless-mode-feature-on-my-bt-smart-hub-

Try mode 2 or 3.

 

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imjolly
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Message 3 of 7

Re: Smart Hub 2 and Netatmo thermostat

have you turned of smart setup  

Turn Off smart setup

 



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JMJ2207
Beginner
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Message 4 of 7

Re: Smart Hub 2 and Netatmo thermostat

Thank you - tried all modes (2 and 3) nothing.
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JMJ2207
Beginner
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Message 5 of 7

Re: Smart Hub 2 and Netatmo thermostat

Thank you - have tried that - no difference
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Pilot25dmc
Aspiring Expert
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Message 6 of 7

Re: Smart Hub 2 and Netatmo thermostat

I also have a Netatmo Thermostat. 

I did manage to get mine connected but the connection was TERRIBLE and would frequently drop off my network. It was less than 15 feet from the SH2 too which baffled me. 

In the end I bit the bullet and bought an ASUS router that let me split the 2.4ghz and 5ghz channels. 

Since then my thermostat has had a full 3 bars of signal and is always connected. 

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JMJ2207
Beginner
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Message 7 of 7

Re: Smart Hub 2 and Netatmo thermostat

Thank you - had enough so getting a Nest fitted instead.

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