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buckdenjoe
Beginner
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Message 1 of 4

Smart Hub 2 and Samsung TV

I have just started using a Smart Hub2.  After 5 days I have managed to connect all PCs, Macs, tablets, phones, Alexa and Sonos to the router.  Last night I tried to connect my Samsung Smart TV.  This has found the router but will not connect to the internet.  I did this fine with Smart Hub1 which had separate 2.4 and 5 GHz bands. Is the explanation anything to do with not being able to create separate 2.4GHz and 5GHz bands.   Suggestions please.  Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Smart Hub 2 and Samsung TV

You said on this post

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Sonos-and-Smart-Hub2-connection-issues/m-p/1921...

"I have now set it up and managed to connect all my devices including a Smart TV"

If not, then the common suggestion is to turn off 5GHz on the smart hub, then connect the TV to 2.4GHz, then turn 5GHz back on again.

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Smart Hub 2 and Samsung TV

Possibly of no consolation, but had no trouble connecting my smart Samsung TV with a Smart Hub2 both with Ethernet and wifi. Didn't have to turn off 5Ghz on SH2 in order to connect.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Smart Hub 2 and Samsung TV

like @licquorice I have a samsung smart tv and SH2 and have no problem connecting with ethernet or wireless



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