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Beginner
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Message 1 of 2

Smart Hub 2 slow wifi and wired speeds

Hey guys,

 

First time here so apologies if i'm in the wrong area.

I've had problems with my Smart Hub 2 connection speed. It caps out around 13mbps. My older home hub 5 was faster (32mbps) but very unreliable and the wifi signal was weak. 

Is there any settings on the Smart Hub that might fix this problem? I've turned off smart set up. I've also had about 4 BT engineers out to my house all of which cant source/ fix the problem, countless phone calls and chats with BT customer service who don't really do much as well as multiple replacement routers (all of which don't work).

Appreciate any ideas on how to fix this.

Thanks in advance,

James

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Re: Smart Hub 2 slow wifi and wired speeds

@jpearce622sb

Guess what am having exact same issue I've had 3 openreach engineers ouy and 2 qube engineer and close to 50 calls to BT. Many many chats to BT - with no avail. 

Am on bt superfast fibre 79.99mbps DL / 20mbps UL. Ethernet I get close to both speeds. However wifi I get 33DL of am lucky and always 18UL speeds UL is constantly on 18UL but DL is low very low.

I have BT SH2 have had a of thrn all having seem low wifi speeds eveneven when am next to router... 

 

BT please help us any one I've been on countless 2 3 4 hrs calls to BT

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