I have recently moved from Virgin Media to BT. I am very happy with the broadband speed I am getting, but have a strange problem with my Epson Expression XP-452 printer/scanner.
On the VM Superhub the printer and scanner worked perfectly. When I set it up on the SM2 the scanner refuses to communicate properly with my laptop and just locks up with an error E583-B318 (or B319). The printer prints OK and I can do a scan to copy. Epson Help have suggested many options, mostly involving the reinstallation of the drivers etc. but nothing has worked.
This morning, I reconnected the VM router (I still have access) and lo and behold, the printer and scanner worked perfectly. Putting back the BT router, scanner won't work.
I have tried stopping 5GHz wireless (the printer is 2.4GHz only), setting the wireless channel to 11 (non-Smart) and changing the Mode to 3, but nothing has made a difference.
I attach a couple of screen grabs from the Smart Hub 2 settings pages.
Please can anyone help?
have you turned of smart setup
if you printer readily connects to the virgin hub then I would reset the printer and then start from beginning using printer and search available networks the connect to your hub SSID then when you try and connect it will ask for password enter wifi password and connect
I have a similar printer you and after installing with the installation CD the printing and scannning worked without a problem. Did you get a CD with your printer?
As a get you by, could you set your VM router up as wireless access point off the home hub?
I hadn't thought of that. I don't know how to set that up, but I am assuming I don't need the VM cable to be active? I lose that internet connection in a few days time.