We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I am trying to connect an access point to increase my wifi in the other end of my house. I have a Cat 5 running from the Ethernet port of the hub to a Tenda i12 access point. I have set the IP address and IPv4, but in my BT Hub Manager it does not show any ethernet connections, only Wireless ones.
I have moved the access point to next to the hub to eliminate the cat5 cable and its still the same
I have Factory reset the hub, still nothing
No it is not showing in the hub manager under devices, no devices are shown in any Ethernet ports, only wireless devices
The access point is showing as a option if I search available networks, so I think that is working ok, but I can’t access the utility to add security etc
Remember you are limited to 100m for a cat 5 cable
You didn't say if you're running the cable to a LAN port (not the WAN) on the Tenda i12.
If your cable is less than 100m and is plugged in to a LAN port then try unplugging the cable from the Tenda i12 and plug it into a laptop instead, set the ethernet adapter to acquire an IP address automatically and then try opening a web page.
If your laptop won't connect to the web then your etherenet cable may be faulty or incorrectly wired.
Cat5 run is no more than 50m, it has tested out ok, but it doesn’t work if I plug the Tenda straight into the LAN port on the back of the hub (so no cat5 run)
will try the other things you mention anyway, thanks
That makes me wonder if the IP address of the Tenda is in the correct subnet and not conflicting with the HH6 which by default is 192.168.1.254.
I suggest setting the Tenda to 192.168.1.1 static