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Beginner
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Smart Hub 6 and Iphone 7 Plus - no calls when connected to 2.4ghz wifi but 5ghz ok?

I have had an issue which I assumed was something to do with my iphone 7 plus, I receive calls but no notification, the phone vibrates.

 

I narrowed it down to when the phone is connected to the BT Smart Hub 6 2.4ghz wifi.  The 5ghz on the same hub is ok and the 2.4 on my access point is ok.

 

Anyone else experienced this?

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Moderator
Moderator
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Message 2 of 4

Re: Smart Hub 6 and Iphone 7 Plus - no calls when connected to 2.4ghz wifi but 5ghz ok?

@tdwuk Thanks for posting, the Hub team would like to look into this further for you. Please can you use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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Beginner
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Message 3 of 4

Re: Smart Hub 6 and Iphone 7 Plus - no calls when connected to 2.4ghz wifi but 5ghz ok?

I'm logged in but there is no contact link in your profile.  Tried 2 browsers.

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Moderator
Moderator
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Message 4 of 4

Re: Smart Hub 6 and Iphone 7 Plus - no calls when connected to 2.4ghz wifi but 5ghz ok?

Hi @tdwuk Sorry about that. I have enabled the link for you on my profile. You will find the contact the mods hyper just below my Avatar.

 

Ps you will not see the link on the mobile view setting. 

 

Cheers

John

 

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