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Hi wonder if someone can help me,
My smart hub randomly reboots, it can (I think) go for several days with no problem, & then it will re boot, sometimes once or twice, sometimes over & over again for up to 45 mins, I can reconnect for a few moments as it completes but (of course) am disconnected as it reboots.
I am connected to the BT NTE5 master socket, with a filter that feeds (my only connected) phone & my router.
I've tested the quiet line - & it's quiet.
As the hub reboots it does not effect calls on my landline via the same socket, if I'm on a call it does not drop off.
I have a BT power line adaptor plugged into the smart hub connects to a Humax box, Apple TV etc. though these are often not in use when it reboots.
I have tried calling BT, their message says keep the lines open for urgent & vulnerable, which I understand so rang off. I have tried the 'bot' help, that was ridiculous & useless,
Thanks for any help that can be offered
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
Wow, thanks for your quick reply!!!
I think this is what you're asking for, let me know if it's not;
BT Hub 6A
0 Days, 1 Hours 57 Minutes 7 Seconds
19.00 Mbps / 67.00 Mbps
29993 / 88997
13.3 dB / 11.4 dB
16.5 dB / 26 dB
23 MB Uploaded / 58 MB Downloaded
Smart (Channel 11)
Smart (Channel 36)
|Up to 17||--||10 to 19.5||Available||Available||--|
|Up to 17||Up to 1.5||10 to 19.5||Available||Available||--|
|Up to 8||--||7 to 8||Available||Available||Yes|
The HH6 is notorious for rebooting on its own and there have been many threads on this over the months/years. I've never seen a reason 'why' other than that it seems to be by design... but it should be a single quick reboot, not many attempts.
Mine originally rebooted every 14 days but following a software update in March (which your stats show you have as well) it reboots every 7 to 8 days without fail.
Although it doesn't help solve it, I would try and determine just how often it does reboot.