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Newbie
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Message 1 of 4

Smart Hub keeps losing wi-fi connection

We have been a recurrent problems connecting to our Smart Hub over wi-fi. Wired connections (BT powerline adapters) are fine, and most of the time wi-fi is fine, but sometimes the connection drops out and we cannot connect from a variety of Windows and Android devices.

Restarting the Smart Hub usually sorts it out, but I don't really want to have to do that regularly, as I believe it affects our connection speed every time I do it.

Can anyone suggest how I troubleshoot this problem?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Smart Hub keeps losing wi-fi connection

have you split the 2.4/5ghz networks as many devices don't like them combined?  have you tried changing the channels to a manually selected channel rather than leave on auto?  have you tried changing the wireless mode from 1 to either 2 or 3?  have you tried increasing the lease time?



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Newbie
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Message 3 of 4

Re: Smart Hub keeps losing wi-fi connection

Thanks for the suggestions. We did have the bands split, but I reset the options to default a couple of weeks ago to try and fix this. It doesn't seem to have helped, so I'll work through your suggestions and see where I get to.

Interestingly, when I got my tablet connected last night after a problem, it initially came up with an error message saying the password may be incorrect, before it went on to connect. I don't know if that suggests anything.

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Newbie
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Message 4 of 4

Re: Smart Hub keeps losing wi-fi connection

My Smart Hub does the same but I think it is caused by the hub restarting itself.

Check in BT Hub Manager for System Up time and Network Up time.  I think that you may be surprised that the up time is far shorter than when you last manually re-started the hub.

Had several sessions with BT using chat and several converstations with technical people.  was promised a new hub last year (still waiting) and a couple of "we'll call you tomorrow to let you know what we've found after we've done some more tests" promises (still waiting).

My view is that there is a known problem with HH6 power supply or power supply components within the hub.

 

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