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flumpit
Newbie
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Message 1 of 5

Smart Hub - laptop not connecting

I have a laptop that can see the interweb but will not connect!

The smart hub knows it is there, the laptop is running a Atheros AR9285 802.1 wireless adapter and it worked fine on virgin fiber but not with bt....

any help appriciated

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Smart Hub - laptop not connecting

have you tried the manufacturers website not just windows update to see if there is a new driver?

have you tried changing the wireless mode from 1 to either 2 or 3 as old wifi card

is smart setup turned off?



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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Smart Hub - laptop not connecting

What operating system is your laptop running?

How do you know that the Smarthub knows "that it is there". What indication are getting on the Smarthub or do you mean that the laptop can "see" the Smarthub when you scan for wireless networks?

When you scan for the wireless network on the laptop make sure that you are selecting the correct SSid (name). It is shown on the card on the Smarthub. Also make sure that you are using the wireless password that is shown on the card on Smarthub and not the Admin password.

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flumpit
Newbie
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Message 4 of 5

Re: Smart Hub - laptop not connecting

hi

Smart set up is off and tried mode 2 and 3 with no joy

would love to try and update the driver but can't get on the internet 🙂 seem to have lost all my cable at present!

 

 

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Moderator
Moderator
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Message 5 of 5

Re: Smart Hub - laptop not connecting

@flumpit welcome to the community and thanks for posting, it may also be worth trying to split the SSID wireless bands as some devices have problems when both the 2.4 and 5Ghz bands are broadcasting on the same SSID name.

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