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Bixer
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Message 1 of 5

Smart Hub purple flashing light - linked to existing problem?

For the past couple of weeks our internet has dropped out for a few minutes at a time, multiple times a day. After raising this to BT, they said they'd found a fault on the network and have updated me that it should be fixed on Thursday 25th June. Outside of these frequent drop outs, the internet is generally 'fine'.

 

This morning however, our Smart Hub just started flashing purple and is now stuck doing so. I've tried restarted it, checking all the cables etc but it's been like that now for about 3 hours. 

 

I'm just curious if this is likely to be linked to the existing fault, or if this is more likely something unrelated? I'm just concerned that if it requires booking an engineer, I'd rather get that sorted ASAP rather than wait another 2-3 days without internet while I need to work at home. 

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Keith_Beddoe
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Message 2 of 5

Re: Smart Hub purple flashing light - linked to existing problem?


@Bixer wrote:

For the past couple of weeks our internet has dropped out for a few minutes at a time, multiple times a day. After raising this to BT, they said they'd found a fault on the network and have updated me that it should be fixed on Thursday 25th June. Outside of these frequent drop outs, the internet is generally 'fine'.

 

This morning however, our Smart Hub just started flashing purple and is now stuck doing so. I've tried restarted it, checking all the cables etc but it's been like that now for about 3 hours. 

 

I'm just curious if this is likely to be linked to the existing fault, or if this is more likely something unrelated? I'm just concerned that if it requires booking an engineer, I'd rather get that sorted ASAP rather than wait another 2-3 days without internet while I need to work at home. 


Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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Bixer
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Message 3 of 5

Re: Smart Hub purple flashing light - linked to existing problem?

Possibly a stupid question, but I don't suppose there's any way to check this with a mobile? We don't have a landline handset in the house unfortunately...

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Keith_Beddoe
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Message 4 of 5

Re: Smart Hub purple flashing light - linked to existing problem?

No its not.

Without a phone, you cannot prove whether the fault is within your property, so you may be charged £85 for the visit, if it is.

A basic wired phone costs less that £10, and would prove whether you are getting dial tone at the test socket. Without a working phone line, you will not get broadband.

 

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Bixer
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Message 5 of 5

Re: Smart Hub purple flashing light - linked to existing problem?

I can see if I can pick up a cheap one from Argos or something, but given the circumstances is it relatively likely that's the case? For our phoneline to suddenly become faulty out of the blue? 

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