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Distinguished Sage
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Message 11 of 32

Re: Smart Hub - wifi network names problem

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This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read
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getfixing
Beginner
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Message 12 of 32

Re: Smart Hub - wifi network names problem

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So what's the easiest / quickest way to get this over to BT. Because customer services won't have this forwarded on.

 

Or does it need to get high up to get any attention at all?

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getfixing
Beginner
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Message 13 of 32

Re: Smart Hub - wifi network names problem

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Hi @DavidM 

 

Can you get this to the correct team in BT so this can be fixed in the next firmware update.

 

Thanks

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Distinguished Sage
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Message 14 of 32

Re: Smart Hub - wifi network names problem

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posts made here do not go to BT although the forum is moderated by BT not every post is read

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Distinguished Sage
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Message 15 of 32

Re: Smart Hub - wifi network names problem

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there are far more important issues to be fixed before looking at SSID's
Distinguished Sage
Distinguished Sage
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Message 16 of 32

Re: Smart Hub - wifi network names problem

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@getfixing wrote:

Hi @DavidM 

 

Can you get this to the correct team in BT so this can be fixed in the next firmware update.

 

Thanks


Do you seriously think BT are going to rush around and get a minor irritation to about 0.0001% of their customer base fixed in the next release of firmware rather than concentrating on real problems.

Liam_
Expert
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Message 17 of 32

Re: Smart Hub - wifi network names problem

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If the limitations of the Hub, which has been designed with unknowledgeable users in mind, is annoying you then invest in a good third party router.  Then you will have a fully customisable piece of kit that performs better than the Hub.

Problem solved.

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getfixing
Beginner
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Message 18 of 32

Re: Smart Hub - wifi network names problem

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@Liam_ that's simply not the case. This issue didn't exist in the Hub 5 and neither should I be expected to go purchase another router.

All that needs to happen is that the SSID for 2GHZ and 5GHZ can't match.

The -5 appended to the end does NOT need to be forced on.

Every other router including the BT Hub 5 manages it fine and there is no reason it can't be included in the next update release or rolled up into a future release.

Fact is, it's feedback and it should be acknowledged.

Don't enforce the -5.

Problem solved.
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Liam_
Expert
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Message 19 of 32

Re: Smart Hub - wifi network names problem

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@getfixing

 

No one is expecting you to go buy a new router.  Merely pointing out the fact that a third party router will give you many more customisable features, better wireless performance and some even have quite comprehensive built in traffic monitoring.

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getfixing
Beginner
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Message 20 of 32

Re: Smart Hub - wifi network names problem

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Or just fix this annoying "feature" / bug.

 

I'll look into if a browser with css / jquery turned off and certain scripts can workaround this so I can set the SSID I want.

 

But to be honest this should just be fixed.

 

The main issue I have is directing this to the correct team in BT.

 

 

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