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Beginner
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Message 1 of 2

Smart TV drops Wi-Fi when BT box turns on

Hi there.

Is it normal that my smart tv will disconnect from Wi-Fi when I turn ON my BT TV box? When the box is off the WiFi works fine. But once I turn BT on none of my smart tv features work as it says it is disconnected from the internet? Even though my BT box had the Ethernet cable attached.
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Moderator
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Message 2 of 2

Re: Smart TV drops Wi-Fi when BT box turns on

@Saffie24 I've seen similar reports about this before. What router are you using and do you have an ethernet switch connected to your home network?

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