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AptalOkuz
Beginner

on ‎05-06-2019 17h24

2,240 Views
Message 1 of 11

Smart hub 2 connection problem

I have a Smart Hub 2. Apart from my Brother MFC9840CDW printer, everything connects perfectly. The printer does not connect. It recognises the SSID name but when I type in the password I get a message ' connection error'. Prior to the Smart Hub 2 the printer connected with no problem to a the BT Hub 4. On the Smart Hub 2 I have 'Smart Set Up' switched off and I have tried connecting on each of the three modes but none allow connection. I have uninstalled the printer drivers and downloaded and re installed current drivers and reset both hub and printer to factory settings. I have also set up a non-internet-connected SSID using a spare modem to which the printer connects and prints. I have run out of ideas how to connect the printer to the Smart Hub 2. Can anybody help please?

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10 REPLIES 10
licquorice
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on ‎05-06-2019 17h30

2,237 Views
Message 2 of 11

Re: Smart hub 2 connection problem

Try turning off the 5Ghz wireless.

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AptalOkuz
Beginner

on ‎05-06-2019 17h44

2,230 Views
Message 3 of 11

Re: Smart hub 2 connection problem

Thanks, I have just tried that following your suggestion but the printer still will not connect!
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licquorice
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Distinguished Sage

on ‎05-06-2019 17h49

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Message 4 of 11

Re: Smart hub 2 connection problem

As a real long shot, try changing the SSID of the SH2 to the same as the SSID that worked

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AptalOkuz
Beginner

on ‎05-06-2019 17h53

2,224 Views
Message 5 of 11

Re: Smart hub 2 connection problem

It is the same. We have so many devices that connect at one time or another I tried to make it simple and transparent to avoid disgruntled family members!
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licquorice
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Distinguished Sage

on ‎05-06-2019 17h54

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Message 6 of 11

Re: Smart hub 2 connection problem

In that case, I'm afraid I'm clean out of ideas.

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AptalOkuz
Beginner

on ‎05-06-2019 17h58

2,217 Views
Message 7 of 11

Re: Smart hub 2 connection problem

Me too. But your time and help is much appreciated. It is just so frustrating. My only thought is buying a new modem and connecting my spare router to it to replace the Smart Hub 2!
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Paul_31
Aspiring Expert

on ‎05-06-2019 21h28

2,189 Views
Message 8 of 11

Re: Smart hub 2 connection problem

Does the printer have the option to connect to via WPS? If so, and you haven’t already, you could select that option and then press the WPS button on the SmartHub and see if it connects.

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AptalOkuz
Beginner

on ‎06-06-2019 8h22

2,161 Views
Message 9 of 11

Re: Smart hub 2 connection problem

Yes, the printer has WPS and I have tried to connect that way too, but sadly no luck.  I am pretty sure it is not the printer,  given that it connected previously and connects subsequently to other routers. Nonetheless, I have written to Brother to see if they have come across this problem with the Smart Hub 2 before.  I await their response. Thanks for your interest.

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Paul_31
Aspiring Expert

on ‎06-06-2019 15h52

2,140 Views
Message 10 of 11

Re: Smart hub 2 connection problem

I've got an HP printer and also had a problem recently where it wouldn't connect to my SmartHub 2 network - although it previously had, without any problems. It didn't seem to like the fact that I'd turned off Smart Channel selection and set the 2.4GHz network to Channel 1 and the the 5.0GHz network to Channel 48 (I was experimenting with moving the channels away from those that Sky Q uses). By turning Smart Channel selection back on so that it auto selects resolved the problem. I have no idea why, but connectivity was restored.

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