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teresasue
Contributor
3,444 Views
Message 21 of 35

Re: Smart hub 6 latest firmware sg4b10002236

Hi Keith i am not technical just a pensioner with sky q too.  But phones different things keep disconnecting like everyone else one my second hh6 now as soon as the update came through knackered.

 

I'm scared of doing a reset in case it disconnects from Sky q and upsets everything Teresa

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DirectorsScarf
Contributor
3,389 Views
Message 22 of 35

Re: Smart hub 6 latest firmware sg4b10002236

Hi

 

I too have been experiencing devices simply not connecting to the hub- although they can "see" that it'd there, this happens about once a week and my fix to reconnect id to turn the hub 6 off and on again.

I presented this problem and was told to try splitting my hub into both broadcasting bands (although it's meant to do it itself automatically). 

I'm reluctant to do this, I've not tries enabling Smart setup- but I can't see how that makes a technical difference other than over the initial connection of a new device.

Question is we know it's an issue many of us are experiencing so when are they going to apply a fix?

I'm open to suggestions too if you have any- it's particularly annoying because you assume your mobile will connect when you get home automatically but due to this issue I have to make manual checks and hib resets to avoid using mobile data.

 

C

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Bob1001
Aspiring Expert
3,295 Views
Message 23 of 35

Re: Smart hub 6 latest firmware sg4b10002236

The reason for splitting the frequencies is that with the HH6 both initially have the same name, this can confuse some devices that are dual frequency and fail to connect to either. I split and renamed one by just adding an additional charachte to the end in my case 5 for the 5Ghz one.

It would be worth turning off mobile data on your phone until you are sure it is sorted. That will mean it will only use WiFi.

You can always turn it back on when you go out.

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nobby_uk
Beginner
3,160 Views
Message 24 of 35

Re: Smart hub 6 latest firmware sg4b10002236

So I've been experiencing this problem since the firmware update. 

 

Last night I took the decision to do the factory reset as suggested above.

Press and held the button in and after 20 seconds or so it appeared to go through the motions. 

 

Once the blur light was back, I went though and re-applied my minimal config. Nothing fancy. 

Had a couple of dropouts on the hardwired connection about 10mins later, but then all was ok good. 

 

Have had a stable connection for all wirelss devices for 24 hours and then............yup - we're back to dropping all wireless connections again. So in my view, the factory reset does not work. 

 

There is something fundamentally wrong with this firmware release. 

 

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oakserver
Aspiring Expert
3,104 Views
Message 25 of 35

Re: Smart hub 6 latest firmware sg4b10002236

Two things fixed it for me. 1. opt out of BT wifi (assuming it's on in the router). 2 factory reset. Fixed my problems for about a week. I suspect it's something to do with the BT wifi. Hope that helps someone.
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highnoon1966
Aspiring Contributor
2,708 Views
Message 26 of 35

Re: Smart hub 6 latest firmware sg4b10002236

Not sure if that is the problem as although my smart phone can recieve 2.4Ghz and 5Ghz my laptop is of an age where it will only recieve 2.4Ghz and both lost their wifi connection this morning.

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JoshHudsy
Newbie
1,760 Views
Message 27 of 35

Re: Smart hub 6 latest firmware sg4b10002236

The solution for me was to opt out of BT wifi! That was the route of all problems here.

Follow the instructions here to opt out: http://bt.custhelp.com/app/answers/detail/a_id/12958/~/how-do-i-opt-out-of-bt-wi-fi%3F

I thought it might have been to do with that as droputs never occured until I opted in. Now in opted out router says on just fine, might take 48hrs to take effect though...
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dexter2zia
Beginner
1,705 Views
Message 28 of 35

Re: Smart hub 6 latest firmware sg4b10002236

Have just seen your post,l have been sent a replacement bthub 6 but am reluctant to install,my bthub5 is working fine no problems, why do l need to update soft ware when it seems to screw the system up,is the problem with bt or the router so undecided as to what to do for the best any advice please? ?
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Distinguished Sage
Distinguished Sage
1,678 Views
Message 29 of 35

Re: Smart hub 6 latest firmware sg4b10002236

If it ain't broke don't fix it. Stick with your Homehub 5.

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prinknash
Expert
1,669 Views
Message 30 of 35

Re: Smart hub 6 latest firmware sg4b10002236

It would be interesting to know - although of course we never will - how many people have HH6s sitting in boxes unused while they've actually gone back to their HH5 or are using third-party alternative equipment because of their unhappy experience of trying to use the HH6 for any period of time. I admit to being one.

 

p

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