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Roryb123
Beginner
192 Views
Message 1 of 9

Smart hub - only internet works (sometimes)

Hello! 

Almost overnight, many of our smart devices stopped working. Hue, LIFX, Lightwave, and other devices won’t connect or talk to anything else. 

We have an unusual network, using our smart hub as a router and modem. This goes into a switch, then out to some UniFi access points. 

Internet in a browser works fine, however anything else doesn’t. We have been sent a replacement hub however the problem is still there. 

 

Any ideas would be appreciated!

Rory. 

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
183 Views
Message 2 of 9

Re: Smart hub - only internet works (sometimes)

Try a factory reset of the hub, press the recessed button with a pin for about 20 seconds until the lights flash. Remember to disable Smart Setup again afterwards.

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Roryb123
Beginner
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Message 3 of 9

Re: Smart hub - only internet works (sometimes)

Hello! Thanks for that. Tried that, and still no luck.
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albertj
Aspiring Expert
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Message 4 of 9

Re: Smart hub - only internet works (sometimes)

Are these devices connected to the Smart Hub or the UAP's?

When you say internet in a browser works fine, do you mean your other devices work, but the Smart Home devices mentioned do not connect?
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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Smart hub - only internet works (sometimes)

For the purposes of diagnostics have you tried taking your switch out the equation and connecting directly to the hub?

 

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V_Meldrew
Recognised Expert
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Message 6 of 9

Re: Smart hub - only internet works (sometimes)

You mentioned your network being unusual, how many DHCP servers are on it?.

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Roryb123
Beginner
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Message 7 of 9

Re: Smart hub - only internet works (sometimes)

Hello!

Most of the devices are connected to the Access points, however we do have a Lightwave hub that is connected directly over Ethernet into the BT hub and it has the same issue. 

 

Yes. Phones, tablets etc do work, however some background apps (Dropbox etc) won’t connect. Internet only works via a browser. 

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Roryb123
Beginner
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Message 8 of 9

Re: Smart hub - only internet works (sometimes)

Hello!

I have a lightwave hub connected directly via Ethernet into the BT hub and it’s still not working. 

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Roryb123
Beginner
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Message 9 of 9

Re: Smart hub - only internet works (sometimes)

Hi!

We only have a BT hub, network switch (unmanaged) and 5 access points on the network. (Excluding devices iPads etc)

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