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lizburgin66
Aspiring Contributor
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Message 1 of 7

SmartHub 6 and BT wi-fi connectors but frequent signal loss plus problems with BT Sport sound

Not sure if I am posting this in the right place but here goes. Recently returned to BT after a couple of years with Sky due to cost saving but beginning to regret it as the connection is very unstable and in fact seems to have got worse since I upgraded to a faster speed package/BT Plus just over a week ago. The Smart Hub now disconnects a couple of times every day and seems to take an age to reconnect. Do we need a different router now that we have upgraded? We had previously posted about problems with the sound on BT Sport - it is practically unwatchable some of the time with the sound constantly breaking up. We connect to the Smart Hub using BT wireless connectors but the connection is through an open door and not very much distance between the YouView Box and the Smart Hub. BT  sent us a long cable to test out the connection direct from the YouView box to the socket and we found that worked fine - no dropping out of sound however obviously we don't want to have cables trailing across the floor. In addition to the general dropping of the connection,  the Hub re-setting itself radnomly and the BT Sport issues over the last few days we have started to watch Netflix via the YouView box/app and every time we start it the Smart Hub drops the connection and goes into its reset cycle - sometimes taking up to 20 minutes to reset. I think the problem is with the BT wifi connectors and/or possibly the Hub. We had very few problems with the signal dropping when with Sky Broadband so don't think it is anything to do with the BT socket. We have FreeSat in another room through which we use Netflix  and other apps and these connect  via ethernet plugs - we rarely have an issue with this connection.  Any help would be appreciated. At the moment I am already wishing away the rest of the contract due to the grief I am getting for having insisted on moving from Sky to BT.

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: SmartHub 6 and BT wi-fi connectors but frequent signal loss plus problems with BT Sport sound

As the problem appears to be wifi as Ethernet works ok have you tried splitting the   2.4/5ghz networks and selecting channels manually

 



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Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: SmartHub 6 and BT wi-fi connectors but frequent signal loss plus problems with BT Sport sound

For the BT Youview box, here is the BT approved solution.

BT Youview box not near the home hub? Here is the solution.

If the home hub lights are changing colour then

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

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lizburgin66
Aspiring Contributor
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Message 4 of 7

Re: SmartHub 6 and BT wi-fi connectors but frequent signal loss plus problems with BT Sport sound

Hi thanks for your repsonse. I have tried that test. I can hear a faint crackle but you really have to strain to hear it. What does that mean?

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lizburgin66
Aspiring Contributor
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Message 5 of 7

Re: SmartHub 6 and BT wi-fi connectors but frequent signal loss plus problems with BT Sport sound

How do you do that?

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lizburgin66
Aspiring Contributor
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Message 6 of 7

Re: SmartHub 6 and BT wi-fi connectors but frequent signal loss plus problems with BT Sport sound

How do you do that?

 

Love the profile pic by the way - good olf Rikki Fulton, a reall blast from the past now that I live in middle England!

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lizburgin66
Aspiring Contributor
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Message 7 of 7

Re: SmartHub 6 and BT wi-fi connectors but frequent signal loss plus problems with BT Sport sound

I have now checked this and we had already done this. Same thing happened again this morning with Netflix - as soon as we select it on BT TV You view box the Smart Hub starts cycling through the restart programme again.

 

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