cancel
Showing results for 
Search instead for 
Did you mean: 
leonkenworthy
Aspiring Contributor
79,733 Views
Message 1 of 65

Smarthub flashing purple light of doom?

Hello all!

After months of use my smarthub suddenly decided to start flashing purple light at me. Confused I decided to go through the usual checks, cables, turn off for 5 mins and unplug and replug in. Nothing. Just purple disco. Went through all the lovely fault checks online to the point of booking a engineer. Booked for my day off but never received a confirmation. Waited on the day.....nothing. contacted bt, confirmed my engineer visit had been moved a week. Apparently by me! Maybe my eye sight has gone funky. Anyway point is why in the blue hell am I suddenly getting this purple light? I hear it's because I'm disconnected at the local cache?? Why?! Plus why are we expected to pay for a service we don't get too!?

Leon k
0 Ratings
Reply
64 REPLIES 64
Distinguished Sage
Distinguished Sage
79,723 Views
Message 2 of 65

Re: Smarthub flashing purple light of doom?

Welcome to this user forum.

 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

0 Ratings
Reply
leonkenworthy
Aspiring Contributor
79,717 Views
Message 3 of 65

Re: Smarthub flashing purple light of doom?

No noise! All silent during announcements and after!
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
79,710 Views
Message 4 of 65

Re: Smarthub flashing purple light of doom?

0 Ratings
Reply
leonkenworthy
Aspiring Contributor
79,707 Views
Message 5 of 65

Re: Smarthub flashing purple light of doom?

I won't ruin anything doing that will I?
0 Ratings
Reply
leonkenworthy
Aspiring Contributor
79,695 Views
Message 6 of 65

Re: Smarthub flashing purple light of doom?

Still purple disco lights.......ugh! I had hope then!
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
79,661 Views
Message 7 of 65

Re: Smarthub flashing purple light of doom?

Which one of these matches your master phone socket?

 

nte.jpg or oldnte.jpgor adslface.jpg ornewnte.jpg

0 Ratings
Reply
leonkenworthy
Aspiring Contributor
79,656 Views
Message 8 of 65

Re: Smarthub flashing purple light of doom?

Unfortunately these images don't load on my mobile phone version of this forum. But my socket is openreach mk3 with the broadband cable going in the top socket with phone going in the bottom
0 Ratings
Reply
leonkenworthy
Aspiring Contributor
79,651 Views
Message 9 of 65

Re: Smarthub flashing purple light of doom?

Last one! Realised I could click them
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
79,638 Views
Message 10 of 65

Re: Smarthub flashing purple light of doom?

So you have the home hub plugged into the top one, as it should be?

 

The master socket could be faulty. Do you have a microfilter available, if so, can you remove the bottom part of that master socket, and plug a microfilter int the test socket, and the home hub into the microfilter?

 

0 Ratings
Reply