Hi, some advice please.
i have just moved to BT and had a Smarthub2 delivered and installed yesterday.
I can connect to both the 2.4 and 5ghz wifi from my iPhones and iPad and get onto the Internet.
My MacBook Pro sees and connects ts to the wifi fine but can not access the Internet.
I been into the Hub manager and my MacBook is seen as a device and is connected OK as are all my other devices.
So advice please as to why my MacBook can connect to the hub wifi but not get onto the I’net.
I should add that still have my previous Virgin network for a few days and my MacBook and all other equipment connects fine via that.
Solved! Go to Solution.
turn off smart setup in the hub manager
thanks for this link.
I had looked at it earlier but read it as fixing a wifi problem ie cannot connect to the Smart Hub whereas I can connect and the Hub can ‘see’ my MacBook.
However, on advice I will try this when I’m back home later.
Will I have to re-setup my other devices as well ?
No, its just a totally unnecessary function that BT seem to think helps but in fact causes untold problems!!!
I know nothing about Macbooks, but if it possible, try disabling and re-enabling your network adaptor.
Thanks, have tried that but no change.
Given I can access my virgin wifi and get onto Internet on my MacBook Im assuming the problem is with the hub.
I'll get in touch with support and hope they can fix it.
I very much doubt it as your other devices work ok. I suspect the problem is your Macbook remembering the Virgin details and is not getting an IP address from the hub.
Check if the IP address is 192.168.1.xxx with a gateway of 192.168.1.254.
Try flushing the DNS cache of the Macbook.
I seem to remember reading a similar post from someone else quite recently, he reported back that he called Apple support and they sorted it for him. Sorry, no more details.
I will contact Apple support on this'd for DNS flush (don't fancying into terminal mode) if the BT guys can't help.