cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
346 Views
Message 1 of 11

Smarthub2 wifi connected ok but no I’net

Go to solution

Hi, some advice please.

i have just moved to BT and had a Smarthub2 delivered and installed yesterday.

I can connect to both the 2.4 and 5ghz wifi from my iPhones and iPad and get onto the Internet.
My MacBook Pro sees and connects ts to the wifi fine but can not access the Internet.

I been into the Hub manager and my MacBook is seen as a device and is connected OK as are all my other devices.

So advice please as to why my MacBook can connect to the hub wifi but not get onto the I’net.

I should add that still have my previous Virgin network for a few days and my MacBook and all other equipment connects fine via that.

TIA

0 Ratings
Reply
10 REPLIES 10
Highlighted
Distinguished Sage
Distinguished Sage
341 Views
Message 2 of 11

Re: Smarthub2 wifi connected ok but no I’net

Go to solution

turn off smart setup in the hub manager

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Highlighted
Aspiring Contributor
334 Views
Message 3 of 11

Re: Smarthub2 wifi connected ok but no I’net

Go to solution

thanks for this link.

I had looked at it earlier but read it as fixing a wifi problem ie cannot connect to the Smart Hub whereas I can connect and the Hub can ‘see’ my MacBook.

However, on advice I will try this when I’m back home later.

Will I have to re-setup my other devices as well ?

Thanks

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
322 Views
Message 4 of 11

Re: Smarthub2 wifi connected ok but no I’net

Go to solution

No, its just a totally unnecessary function that BT seem to think helps but in fact causes untold problems!!!

0 Ratings
Reply
Highlighted
Aspiring Contributor
292 Views
Message 5 of 11

Re: Smarthub2 wifi connected ok but no I’net

Go to solution
Ok so have turned off the smart setting and saved the config. No change on my MacBook so power cycled the hub.
Still cannot connect to I’net from my MacBook.
Any other ideas, suggestions please?
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
282 Views
Message 6 of 11

Re: Smarthub2 wifi connected ok but no I’net

Go to solution

I know nothing about Macbooks, but if it possible, try disabling and re-enabling your network adaptor.

0 Ratings
Reply
Highlighted
Aspiring Contributor
279 Views
Message 7 of 11

Re: Smarthub2 wifi connected ok but no I’net

Go to solution

Thanks, have tried that but no change.

Given I can access my virgin wifi and get onto Internet on my MacBook Im assuming the problem is with the hub.

I'll get in touch with support and hope they can fix it.

 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
271 Views
Message 8 of 11

Re: Smarthub2 wifi connected ok but no I’net

Go to solution

I very much doubt it as your other devices work ok.  I suspect the problem is your Macbook remembering the Virgin details and is not getting an IP address from the hub.

Check if the IP address is 192.168.1.xxx with a gateway of 192.168.1.254.

Try flushing the DNS cache of the Macbook.

0 Ratings
Reply
Highlighted
Recognised Expert
266 Views
Message 9 of 11

Re: Smarthub2 wifi connected ok but no I’net

Go to solution

I seem to remember reading a similar post from someone else quite recently, he reported back that he called Apple support and they sorted it for him. Sorry, no more details.

0 Ratings
Reply
Highlighted
Aspiring Contributor
259 Views
Message 10 of 11

Re: Smarthub2 wifi connected ok but no I’net

Go to solution

Thanks V_Meldrew.

I will contact Apple support on this'd for DNS flush (don't fancying into terminal mode) if the BT guys can't help.