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butchtaylor909
Beginner
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Message 1 of 3

Socket Closed error message in games

Hello everyone,

 

I'm having a problem with my connection at the moment. Whenever I play on Eve Online, I seem to be constantly getting error messages saying that the socket has closed. I've get and it doesn't appear to be an issue with the game as I run three Clients and it normally only DCs 1 or 2 of them at random, it appears to be an ISP/connection issue, is anyone able to shed some light on a solution? Or even a possible cause

 

FYI

connection speed was 0.45Mbps (dl and 0.35 ul) last time i tested over the weekend and had been like that for about a month.

I have had an engineer come out to look at the line and was told there was a fault that would normally result in the line to the property being replaced. However due to my location (On an Army camp) He told me he didn't know how they would get permission to carry out the work and left it there.

 

I use to run 3 copies all the time with out problem, even with the above i have been able to run 5 copies of the game client in the past and not have this problem.

 

Thanks in advance

 

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: Socket Closed error message in games

Hi butchtaylor909,

 

Welcome and thanks for posting. Can you run the speed test and post your results. Click on further diagnostics and give us all the details. Can you also try running a tracert to the game and one to the BBC site for comparison. I’m sure we’ll be able to help with this.

 

Cheers

 

David

Community ModeratorDaveM
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butchtaylor909
Beginner
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Message 3 of 3

Re: Socket Closed error message in games

Tracert for the Game.


Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

  1     5 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
  2    27 ms    26 ms    27 ms  213.123.106.250
  3    26 ms    26 ms    26 ms  213.123.106.145
  4    27 ms    26 ms    27 ms  213.1.69.178
  5    26 ms    27 ms    26 ms  31.55.164.183
  6    27 ms    27 ms    27 ms  31.55.164.107
  7    27 ms    27 ms    26 ms  acc1-10GigE-0-7-0-5.bm.21cn-ipp.bt.net [109.159.248.78]
  8    38 ms    39 ms    35 ms  core1-te0-13-0-4.ealing.ukcore.bt.net [109.159.248.8]
  9    41 ms    39 ms    39 ms  peer3-te0-5-0-4.telehouse.ukcore.bt.net [109.159.254.161]
 10    34 ms    34 ms    34 ms  ccpgames.com [195.66.226.23]
 11    34 ms    34 ms    34 ms  srv246-f.ccp.cc [87.237.37.246]
 12    45 ms    33 ms    34 ms  srv200-g.ccp.cc [87.237.38.200]

Trace complete.

 

 



Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

  1     3 ms     1 ms     2 ms  BThomehub.home [192.168.1.254]
  2    27 ms    27 ms    27 ms  213.123.106.250
  3    27 ms    26 ms    27 ms  217.32.85.161
  4    28 ms    27 ms    27 ms  213.1.69.182
  5    27 ms    27 ms    26 ms  31.55.164.102
  6    28 ms    27 ms    27 ms  31.55.164.183
  7    28 ms    28 ms    30 ms  31.55.164.107
  8    28 ms    28 ms    27 ms  acc1-10GigE-0-3-0-3.bm.21cn-ipp.bt.net [109.159.248.114]
  9    35 ms    39 ms    40 ms  core2-te0-3-0-15.ilford.ukcore.bt.net [109.159.248.26]
 10    33 ms    34 ms    33 ms  peer2-xe1-1-0.telehouse.ukcore.bt.net [109.159.254.140]
 11    35 ms    34 ms    34 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13    36 ms    36 ms    36 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 14    35 ms    35 ms    35 ms  132.185.255.156
 15    37 ms    36 ms    36 ms  www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.


and from the diagnostic

 

 Download speedachieved during the test was - 1.18 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :1.54 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 1.25 Mbps

 

 

 

Seems a little slow when Ofcom are saying theaverage residential UK broadband speed reached 14.7Mbps in May 2013.

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