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Dippu
Aspiring Expert
2,010 Views
Message 41 of 74

Re: Software updated tonight and all seems well.

@smf22 It does does work after the update but if you try to make a change then it will not accept the change unless you change the wireless password from the default one given.

When my hub updated, the 2.4Ghz was not on Smart setting and I wanted to set it to Smart but then the problems started. The hub was not accepting the change unless I changed the default password.

 

Once the wireless password has been changed then dont forget to change the password on devices that connect to the hub.

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prinknash
Expert
1,977 Views
Message 42 of 74

Re: Software updated tonight and all seems well.


@Dippu wrote:

@smf22 It does does work after the update but if you try to make a change then it will not accept the change unless you change the wireless password from the default one given.

When my hub updated, the 2.4Ghz was not on Smart setting and I wanted to set it to Smart but then the problems started. The hub was not accepting the change unless I changed the default password.

 

Once the wireless password has been changed then dont forget to change the password on devices that connect to the hub.


A bizarre bug even by Home Hub standards!

 

I'm not sure (can't remember) whether a software update inevitably results in a return to factory settings. If it does, then presumably this bug will affect everyone trying to change settings. If, on the other hand, a software update retains settings, then people who had already changed the wifi password before the update won't be affected.

 

Is that right?

 

p

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smf22
Recognised Expert
1,970 Views
Message 43 of 74

Re: Software updated tonight and all seems well.


@Dippu wrote:

@smf22 It does does work after the update but if you try to make a change then it will not accept the change unless you change the wireless password from the default one given.

When my hub updated, the 2.4Ghz was not on Smart setting and I wanted to set it to Smart but then the problems started. The hub was not accepting the change unless I changed the default password.

 

Once the wireless password has been changed then dont forget to change the password on devices that connect to the hub.


I don't actually have a problem, but then I don't trust/want the Smart Wifi and always change the password from the default as one of the first steps.

 

The point I was getting at is that if the latest firmware, and a default Wifi password, results in you no longer being able to make changes to the Hub, then BT's CS should expect a great deal more calls.

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Distinguished Expert
Distinguished Expert
1,968 Views
Message 44 of 74

Re: Software updated tonight and all seems well.


@prinknash wrote:

@Dippu wrote:

@smf22 It does does work after the update but if you try to make a change then it will not accept the change unless you change the wireless password from the default one given.

When my hub updated, the 2.4Ghz was not on Smart setting and I wanted to set it to Smart but then the problems started. The hub was not accepting the change unless I changed the default password.

 

Once the wireless password has been changed then dont forget to change the password on devices that connect to the hub.


A bizarre bug even by Home Hub standards!

 

I'm not sure (can't remember) whether a software update inevitably results in a return to factory settings. If it does, then presumably this bug will affect everyone trying to change settings. If, on the other hand, a software update retains settings, then people who had already changed the wifi password before the update won't be affected.

 

Is that right?

 

p


Logically - yes. The hub doesn't revert to factory settings.

Those who changed their wireless key beforehand would see an instant improvement.

(Took me 5 hours to sort things out.)

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smf22
Recognised Expert
1,963 Views
Message 45 of 74

Re: Software updated tonight and all seems well.

A firmware update does not result in a reset back to default settings. My Hub has undergone updates from SG4B100021D0, to SG4B100021EC, to SG4B100021F4 and now to SG4B10002236, and the settings I made from day 1 are still in place.

 

Regards

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Dippu
Aspiring Expert
1,951 Views
Message 46 of 74

Re: Software updated tonight and all seems well.


@smf22 wrote:

A firmware update does not result in a reset back to default settings. My Hub has undergone updates from SG4B100021D0, to SG4B100021EC, to SG4B100021F4 and now to SG4B10002236, and the settings I made from day 1 are still in place.

 

Regards


Try changing a channel manually and see what happens.

 

You are correct in saying that settings do not result in default settings after the update but if you try to make a manual channel change after the update the hub will not accept it unless you give it a new wireless password. At least that is what happened to me.

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smf22
Recognised Expert
1,945 Views
Message 47 of 74

Re: Software updated tonight and all seems well.

And hence my point "if the latest firmware, and a default Wifi password, results in you no longer being able to make changes to the Hub, then BT's CS should expect a great deal more calls."

 

If what you say is seen by anyone who hasn't changed the Wifi password, then the number of 'complaints' already seen regarding the HH6 will pale into insignificance.

 

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prinknash
Expert
1,940 Views
Message 48 of 74

Re: Software updated tonight and all seems well.


@smf22 wrote:

 

If what you say is seen by anyone who hasn't changed the Wifi password, then the number of 'complaints' already seen regarding the HH6 will pale into insignificance.

 


I know it isn't a laughing matter - but there's a lovely irony here.

 

I've heard it said several times that CS reps, faced with a customer with wifi problems, are likely to suggest that they caused the problem themselved by changing the default wifi password; and to question them quite firmly about why they wanted to do such an outrageous thing. It will be interesting if CS reps now have to explain that the problems result from the customer having failed to change the wifi password!

 

p

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d3vd4r5h4n
Newbie
1,727 Views
Message 49 of 74

Re: Software updated tonight and all seems well.

Mine upgraded too and without issues - I did have to edit the lease time though and extend it to 15 days to stop my wifi and network dropouts after that no issues

 

But I do see in the log file since the upgrade the below contents.

BR_LAN:LAN Neighbor Discovery : Host

wl1:IGMP join received for group

 

I tried searching but dont see much content on it - anyone knows what could be causing these log entries - I can make out it may be something to do with IPv6

 

but this has definitely come after the upgrade.

 

 

09:09:21, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host fe80::5660:9ff:fe2c:d562 is set active

09:09:20, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:78:638f:db30:3ca4 is set active

09:09:14, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:d27:3d01:72c6:35ef is set active

09:09:12, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:152e:6ae2:b70e:4124 is set inactive

09:08:48, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:78:638f:db30:3ca4 is set active

09:08:46, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host fe80::5660:9ff:fe2c:d562 is set active

09:08:39, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:d27:3d01:72c6:35ef is set active

09:08:25, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:152e:6ae2:b70e:4124 is set active

09:08:22, 27 Oct.

wl1:IGMP join received for group 224.0.1.60 on interface wl1

09:08:22, 27 Oct.

wl1:IGMP join received for group 239.2.0.252 on interface wl1

09:08:22, 27 Oct.

eth1:IGMP join received for group 239.0.0.250 on interface eth1

09:08:21, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:78:638f:db30:3ca4 is set active

09:08:17, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:d27:3d01:72c6:35ef is set active

09:08:03, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:152e:6ae2:b70e:4124 is set active

09:07:58, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host fe80::5660:9ff:fe2c:d562 is set active

09:07:22, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:78:638f:db30:3ca4 is set active

09:07:06, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host fe80::5660:9ff:fe2c:d562 is set active

09:06:54, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:78:638f:db30:3ca4 is set active

09:06:42, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c0:d804:8600:d27:3d01:72c6:35ef is set inactive

09:06:39, 27 Oct.

BR_LAN:LAN Neighbor Discovery : Host fe80::5660:9ff:fe2c:d562 is set active

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billat29
Contributor
1,602 Views
Message 50 of 74

Re: Software updated tonight and all seems well.

Do you have BTTV? It uses IGMP.

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