Want to help BT shape the future of our support products?x
We're looking for feedback on your experience with BT and some of our support products, to help make them work better for you. Take our 5-minute survey and you could win a £50 Amazon voucher. Read more here, BT Customer support products
Sonos Home Hub 2 - iOS controller looses connection
I switched to BT in February and have the Home Hub 2. In recent weeks I’ve been experiencing issues with my Sonos speakers. The controller on iOS looses the connection to them periodically, with the only way to resolve being a Wi-fi reboot. It doesn’t seem to have a rhythm to when it looses connection, and it can happen to either the iPhone or iPad at different times. I’ve completed some troubleshooting suggested by Sonos, including turning off smart setup and rescanning my Wi-fi channels. I’ve identified the issue is the Sonos speakers are on the 2.4ghz network and my iOS devices are on the 5ghz network. Any suggestions on how to resolve as it’s a pain having to reboot the Wi-fi every day or so.
Re: Sonos Home Hub 2 - iOS controller looses connection
Seems the latest HH2 firmware update around 10/04/21 screwed up the hubs ability to communicate between 5ghz and 2.4ghz devices. Sonos only uses 2.4. I have a house full of Sonos so its really irritating. Only fix for mow is to disable the 5ghz until BT have fixed this, apparently they are aware but how long?????