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Lauris
Beginner
311 Views
Message 1 of 23

Sorry, the website cannot be found

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Hi,

I've noticed that many users trying to reach our website get this redirect. This issue occurs only to those who use BT network. Your support suggested to configure our IPv6 since we used only IPv4. It didn't solve the problem. These users don't use VPNs or any parental controls. The website is not blacklisted anywhere and we use AWS. Any help would be appreciated, thank you!

 

 

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22 REPLIES 22
Andy005
Aspiring Expert
277 Views
Message 2 of 23

Re: Sorry, the website cannot be found

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Hi @Lauris 

A similar problem was posted  not long ago, see this thread https://community.bt.com/t5/Home-setup-Wi-Fi-network/Potentially-Blocked-site/td-p/1935130

You will need the assistance of a Moderator I think if the cause is the same.

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Distinguished Sage
Distinguished Sage
268 Views
Message 3 of 23

Re: Sorry, the website cannot be found

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No problem accessing the site here.

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Lauris
Beginner
261 Views
Message 4 of 23

Re: Sorry, the website cannot be found

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Yeah, seems very similar. Hopefully it won't take 2 months to resolve this. 

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Lauris
Beginner
259 Views
Message 5 of 23

Re: Sorry, the website cannot be found

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We are trying to reach the site from UK. Where are you located?
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Distinguished Sage
Distinguished Sage
257 Views
Message 6 of 23

Re: Sorry, the website cannot be found

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UK on BT network

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Andy005
Aspiring Expert
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Message 7 of 23

Re: Sorry, the website cannot be found

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@licquoricewrote:

No problem accessing the site here.


I've tried Edge, Chrome and Firefox and I can't reach it on any of them. As with guitar.com some could access it, changing to Google DNS settings was one way around it I seem to remember.

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Distinguished Sage
Distinguished Sage
251 Views
Message 8 of 23

Re: Sorry, the website cannot be found

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Weird, I normally use Google DNS but can access the site ok using BT DNS. I wonder if it is just one DNS server playing up.

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Distinguished Sage
Distinguished Sage
243 Views
Message 9 of 23

Re: Sorry, the website cannot be found

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I'll flag it to the mods to see if they can help, it certainly looks very similar to the guitar.com problem.

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Message 10 of 23

Re: Sorry, the website cannot be found

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Deleted, sorry wrong site.

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