Recently, some videos on youtube will not play at all and will instead buffer endlessly. However, for most other videos they play perfectly fine. Ive tried these same videos using my 4G connection and they load normally. Any ideas on what is causing this and potential fixes? Thanks
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I have the same problem. Half the videos I try won't load. If I connect through a vpn or 4g on my mobile they work fine.
This is an issue with the BT network.
ive had the problem for a week or two now but ONLY on my iPhone 6S and iPad 9.7" Pro. My iPad will only play certain videos whilst others play fine.
i have been testing with my iPhone though, on WiFi it doesn't work, I turn WFi iff and on my Tesco Mobile connection it plays fine, no matter what video it is that doesn't play and it happens every single time!
I have also tested my phone at work today and in its WiFi it had absolutely no problems at all.
My Sony Android tablet will play the videos but takes a while to load them.
I have reset all settings and network settings, reinstalled the You Tube app multiple times, restarted and powered off and on multiple times.
Tonight I have turned off and unplugged my Netgear Orbi wireless system, turned back in the WiFi on my Home Hub 5, tested on the 2.4ghz and 5ghz bands separately and still the exact same problem, I have also unplugged my Home Hub 5 long enough to get a new IP address and the same issue.
And lastly I have now connected my bT SmartHub and again still the exact same issue!!!
It has to bt a BT network fault because on my woks WiFi my iPhone plays ALL You Tube videos ansolutely fine.....
ill switch providers when my contract runs out, this is ridiculous and I have never known a fault like it!
I just get the spinning loading circle on the video endlessly..
I have this issue too!!
Certain Videos are stuck on loading on my iPad and iPhone but are fine on 4g.
The Videos take a while to load on PC but eventually play.
I was just about to post this issue and found this thread. Does anyone know if/when BT are going to fix this issue?
I'm thinking about changing ISPs if this is not fixed soon.
Amazing responce from BT:
Spent a bit of time checking youtube videos over the last few days and everything I tried plays fine.
If you can post a couple of links to the ones you can't play then we could check and see if there is an issue somewhere.
If you don't want to post the links publicly then send a couple to me by PM.
Here are a few:
These "eventually" play back on my PC in Chrome but they take 5mins to load.
They will NEVER playback on my iPhone or iPAD connect to the BT WiFi
On 4g they are perfect.
It seems to be newly uploaded videos prehaps to a new Youtube server BT can't access and iOS app can't re-route to?
BT Support has been laughably unhelpfull