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spluff
Expert
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Message 1 of 64

Still bad lag in Fifa 14 - response from EA

 

I was getting weird lag - slow responsiveness in Fifa 13 and now again in Fifa 14 - I received email from EA regarding my problem with Fifa and they are blaiming BT....

 

 

 

Original post:- http://community.bt.com/t5/BT-Infinity/Really-Bad-Lag-problems-with-Fifa-13-PS3/m-p/874498/highlight...

 

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My name is Richie and I am one of the Specialist working on your case with regards to connection issue.

Firstly I am sorry about the delay on this case, we have been looking into this for you. I have reviewed your case and the UO traces that you have provided.

I have noticed that as the first 6 hop are classed as unknown, this is due to your network being a private network. Unfortunately this means that not all the information is provided in the UO trace.

However, with the information that you have provided, I can see that on both UO trace you ping is going from 10MS to 410MS.
This appear to be internal as the first 8 digits are the same. We believe that the case of this, is due to the BT infinity system checking the files that are being sent.

What i would recommend is that you and play the game a different network. You can do this by two ways:

Bring you console to a friend/family house that use's a different network, which isn't always possible, but it might be easier to download your profile to a Friend/Family console that is using a different network.

If you do not experience connection issue on the other network, i would recommend contacting BT to advise them of this.

I apologize for any inconvenience caused

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Sage
Sage
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Message 2 of 64

Re: Still bad lag in Fifa 14 - response from EA

Can you post a tracert to the EA severs?

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mohammedmumtaz
Aspiring Expert
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Message 3 of 64

Re: Still bad lag in Fifa 14 - response from EA

I have the same issue like many others and I have even contacted EA with links to different ISP forums with sane issue and they just said lag happens for different reasons (who would have thought it?!). Spluff, do you play on the slim version of the ps3/xbox? Everyone who has the problem on xbox who I have spoken too have said they have the slim 250gb black xbox.
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spluff
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Message 4 of 64

Re: Still bad lag in Fifa 14 - response from EA

Hi there - I originally had the phat PS3 - I sold it and got the slim PS3...

This problem occurred on both consoles.....

I am on the old BT Infinity product (which is throttled) - but I have been told that gaming is not - Even P2P gaming which EA use.....

I feel like giving up

EA blame BT, BT blame EA - and it just goes around and around in circles.....

some days its fine - but often it feels like **bleep**....
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mohammedmumtaz
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Message 5 of 64

Re: Still bad lag in Fifa 14 - response from EA

Yeah I know what you mean pal, I'm on totally unlimited Infinity 2 and I am not throttled. I find it hard to believe because FIFA is player vs player connection directly that everytime I play one of us has a connection problem. BT sent me a SamKnows performance monitoring unit and told me that the results showed my line was perfect. EA are the worst company in the world and I know hate is a strong word but I hate the lot of them and wouldn't shed a tear if they went bust. Unfortonutely that will not happen, the best we can all do is contact Watchdog because there really is nothing else left to do. I heard it is so bad for people that they have switched ISP and still have the same problem. Some people even have the same issue after moving house which shows that it is EA. When a lady from EA phoned me I couldn't believe the ignorance, she even said 'as a gamer myself, I just hung up because it really is depressing. I know people will probably think 'It's just one game, go play others' that isn't the point, this is a game many people played throughout their childhoods and have grown up to love and the fact you can't play with mates because of how bad it can get is sad really. Spluff, if you want I can send you the links to the other forums for you to reply back to EA with? I can just copy and paste them here from my email outbox. Let me know. Also, if you have Twitter it is worth a shot trying to contact @robhodson_ the EA community manager in the UK.

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spluff
Expert
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Message 6 of 64

Re: Still bad lag in Fifa 14 - response from EA

yeah mate anything is worth a try...

I really enjoy the game when its running fine - but more than often it feels like my player is running in mud and has a turn circle of an elephant and the skipping of frames etc.... this isn't just against random people its also against people I know in the uk and wouldn't be causing me lag...
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mohammedmumtaz
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Message 7 of 64

Re: Still bad lag in Fifa 14 - response from EA

Yeah same mate, I wonder if it is any different on XBox One? I doubt it, even if it was fine on there that's nearly £500 😕

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mohammedmumtaz
Aspiring Expert
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Message 9 of 64

Re: Still bad lag in Fifa 14 - response from EA

Talked to one person who bought an Xbox One and has this lag/delay issue. He said there is no sign of it on the Xbox one.

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mohammedmumtaz
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Message 10 of 64

Re: Still bad lag in Fifa 14 - response from EA

Just finished talking on an Xbox live chat, was talking for over an hour. Tried all troubleshooting steps and they gave me the code to do a factory reset of the console, of course none of this made a difference. I was told to contact the game developers (EA) told them that I have done that so many times but of course they said it wasn't their fault and it is at EA's end. 

 

So here is the latest;

 

BT - They sent me a performance monitoring unit (samknows) and monitored me for 2 weeks or something like that, they found absolutely nothing wrong whatsoever. They say it is EA's fault.

 

Microsoft - See first paragraph

 

EA - Contacted Rob Hodson (EA community manager in UK) and he says it is not EA's fault because it is a p2p game and it is not server based so the servers are not at fault and neither is the company, he blamed BT. I sent him links from other ISP forums with the same issues and he said 'lag can occur for different reasons, then went on to say that the Sky forums that I linked him too seems to be traffic congestion. He told me he can try and narrow it down and find out what is wrong if I DM him a contact email. I did so and haven't heard back (this was the 13th November).

 

One person who runs the FIFAaddiction.com website who have had this problem said they bought the Xbox One and don't have the same problem, maybe because of the dedicated servers on there? Who knows. If only we could all afford the Xbox One. Makes me sick the way EA treat people.

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