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Sweetbaboo99
Aspiring Contributor
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Message 11 of 19

Re: Streaming BT TV content (especially 4K) prevents Sky Q mini box for connecting to internet.

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Thanks again. I admit that if I had time to do a bit more research (I was away on work last week) I might have realised I did not to go as far as the managed unit but TBH, I am just happy that this terribly annoying problem appears to have finally been resolved. 

Cheers again. I hope that this is a fix that more people with the same problem become aware of.

Chris

 

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BW58
Beginner
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Message 12 of 19

Re: Streaming BT TV content (especially 4K) prevents Sky Q mini box for connecting to internet.

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Hi, I had the same problem so followed your advice and purchased a TLink SG108, but still got the issue, switch on BT Youview, Sky Q connection drops out! Any advice?
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TimCurtis
Recognised Expert
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Message 13 of 19

Re: Streaming BT TV content (especially 4K) prevents Sky Q mini box for connecting to internet.

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@BW58 

Is Sky Q fine until you start streaming a BT internet channel , eg, BT Sport or as soon as the Youview box is switched on?

The problem here was that streaming BT Sport would knock out the Sky Q wifi system to the mini units, not sure if that's what you're experiencing.

Your setup would be ethernet cable to the SG108 & then ethernet from that to Sky Q , Youview box , TV etc?

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BW58
Beginner
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Message 14 of 19

Re: Streaming BT TV content (especially 4K) prevents Sky Q mini box for connecting to internet.

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Hi Tim
Thanks.
Yes, as soon as you switch on the YouView box the Sky mini connections fail. Switch off YouView, Sky reconnects.
Regards
Bala
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TimCurtis
Recognised Expert
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Message 15 of 19

Re: Streaming BT TV content (especially 4K) prevents Sky Q mini box for connecting to internet.

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@BW58 

That would suggest that there's maybe a network IP address conflict. Are the ip addresses assigned by the router via DHCP or each unit manually configured?

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BW58
Beginner
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Message 16 of 19

Re: Streaming BT TV content (especially 4K) prevents Sky Q mini box for connecting to internet.

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Thanks,
DHCP, the switch connects other units like. Blu-ray, security camera etc. No other issues!
Regards
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TimCurtis
Recognised Expert
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Message 17 of 19

Re: Streaming BT TV content (especially 4K) prevents Sky Q mini box for connecting to internet.

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Nothing obvious comes to mind and I don't have experience of Sky Q & mini units other than very brief contact with my son's setup so I'm struggling a little here, but some questions.

Presumably the mini units are operating wirelessly to the Q box.

Would the Youview box be tuned to a BT internet channel by default?

If you have the TV switched to the Sky Q box and unplug the HDMI cable from the Youview box & then turn the Youview box on , what happens?

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BW58
Beginner
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Message 18 of 19

Re: Streaming BT TV content (especially 4K) prevents Sky Q mini box for connecting to internet.

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Thanks, will do some tests, it’s definitely an IP conflict, as the sky q mini shoes cannot obtain IP address. May have to set up static address?!

Thanks
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leightonr
Beginner
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Message 19 of 19

Re: Streaming BT TV content (especially 4K) prevents Sky Q mini box for connecting to internet.

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I have exactly this problem that as soon as I stream BT Sport on the YouView box,both mini boxes disconnect.
I have a BT Home Hub 6 broadband router connected to a Cisco 110 Series Switch SG110-16HP switch.
I have a Sky Q box connected to the Cisco 110 Series Switch SG110-16HP switch and two Sky Q miniboxes connected wirelessly. BT YouView Box also connected wired to the Cisco SG110.
I have read that the solution is to configure IGMP Snooping on the switch to only send the IPTV data stream to the port that requested it. But where do I make this change, on the broadband router (BT HomeHub 6) or Cisco SG110.
I can't see a way of configuring the SG110-16HP to do this.  Does this mean I have to throw that away (it wasn't cheap) or can I I  just buy a TP-Link that supports IGMP Snooping, connect that to the SG110 and connect the YouView box to the TP-Link ?
Thanks
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