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Guybrush3
Beginner
344 Views
Message 1 of 10

Streaming destroys ping

I've looked on this forum a bit and seen it a few times but cant find any solutions other then change ISP.

30Mbps Download

9Mbps Upload

PingPlotter I didn't know if any of the data is private so i just blanked it. 

ping 2.jpg

 

Where do I go from here its unbearable to use and is probably top 2 reasons for having internet gaming+streaming.

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9 REPLIES 9
Moderator
Moderator
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Message 2 of 10

Re: Streaming destroys ping

@Guybrush3,  I'm really sorry to see you're having problems with your connection when streaming and gaming at the same time. I've sent you a private message with details on how to get in touch with the moderation team and we'll be happy to help.

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cowo8
Aspiring Contributor
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Message 3 of 10

Re: Streaming destroys ping

check the similar threads on the front page, i've been through standard support and up to executive resolutions with nothing positive so far. seems like a problem just with the BT network, i've been looking at other ISPs to switch to

Guybrush3
Beginner
249 Views
Message 4 of 10

Re: Streaming destroys ping

Bt contacted us and said it would be fixed within a day, sounds like the knew exactly what the issue was, it hasn't worked and now BT have been radio silent. is there a case to get out of contract if they aren't supplying usable internet?

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Moderator
Moderator
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Message 5 of 10

Re: Streaming destroys ping

Hi @Guybrush3,

Thanks for taking the time to post.

I'm sorry that you feel we have gone radio silent on you, this is far from the case. I can see that @RobbieMac has been working away in the background with our network team trying to find a fix to this issue for you. I will let Robbie know you are waiting on an update.

Thanks

Matt

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Guybrush3
Beginner
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Message 6 of 10

Re: Streaming destroys ping

Any updates yet guys?

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Moderator
Moderator
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Message 7 of 10

Re: Streaming destroys ping

Hi @Guybrush3,

I have sent you a PM. 

Thanks

Matt

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Guybrush3
Beginner
151 Views
Message 8 of 10

Re: Streaming destroys ping

Hey @Matt-S  the changes you made seem to have made things a little better, its still unplayable but its down from 400ms to about 100-200ms if you got anything else you can do we might get there lol.

why is this happening? I assume its purposeful for it to effect so many people? 

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Moderator
Moderator
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Message 9 of 10

Re: Streaming destroys ping

Hi @Guybrush3, I'm sorry to see you're still experiencing problems after the changes @Matt-S has made. He's finished for the evening but I'll make sure he gets your message when he's back in the office tomorrow.

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Moderator
Moderator
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Message 10 of 10

Re: Streaming destroys ping

Hi @Guybrush3,

Sorry for the delay in getting back to you. @RobbieMac has tried calling a few times but hasn't been able to reach you. Are you still having problems? If so can you post further screen shots and ping details?

Cheers

David

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