Hi. We are currently BT Unlimited Broadband customers. Superfast Broadband has just been activated in our area. Does this mean our speeds should increase? What i mean by that is with Unlimited Broadband you should get up to 17mb. Until now the best we have achieved is about 2.5mb. With the exchange having been upgraded should we now see an increase in our speeds even if we don't sign up to Infinity?
So what you are telling me is this.
I already pay for an up to 17mb connection which I am not getting (only 2.5-3Megs tops).
"Superfast Broadband"has now been activated in my area although apparently the best speed they can offer me is up to 15mb!! And for that I amsupposed to fork out more money per month for a speed I am already paying for and not getting.
How is that anything other than a complete rip-off??
I am not telling you anything. All i told you was to enter your phone number in the checker and that would give you information about possible connection and estimated speed for your connection. Your speed is mainly determined by your distance from the exchange for adsl or distance from the street cabinet for fibre.
Once fibre broadband is available to your area and property (be that FTTC, FTTP, or equivilant superfast broadband infrastructure) such as BT Infinity then you will need to upgrade to that product.
The infrastructure is different to the current ADSL service and different equipment is needed, therefor you have to upgrade to that fibre based service.
What does it say when you enter your landline number into the BTWholesale Database? link http://dslchecker.bt.com/adsl
Post the "services grid " and also include the exchange and cab number, though remember to delete your landline number before posting.
It sounds like FTTC is available to you but you are quite far from your DSLAM cabinet, you may only be able to get BT Retail's FTTC Unlimited Faster Broadband which is FTTC fibre broadband but for those who are estimated a FTTC DS Speed of 15mbps or less.
All speeds quoted are up to speeds regardless of what type of broadband you have.
If you use the checker that was posted earlier this will give you the estimated speeds for your line. It will show the estimated speeds for each of the different types of broadband available.
If you have ADSL (normal) broadband one of the main limiting factor for speeds is your distance from the exchange.
If you have Infinity / Fibre to the Cabinet (FTTC) broadband the main limiting factor is your distance from the cabinet.
This is what it says:
Exchange LERWICK is served by Cabinet 15
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
|FTTC Range A (Clean)||14.8||9||1.2||0.8||--||Available|
|FTTC Range B (Impacted)||11.8||5.9||1||0.6||--||Available|
|WBC ADSL 2+||Up to 3||--||2 to 4||Available|
|ADSL Max||Up to 3||--||2 to 4||Available|
|WBC Fixed Rate||2||--||--||Available|
Looks like you may only get BT Retail's Unlimited Faster Broadband (FTTC) as your quite far from your DSLAM cabinet.
Though in order to get fibre broadband (in your case FTTC) you will need to upgrade to that product.
Here's a link to the service http://www.productsandservices.bt.com/products/broadband/packages?packid=fubb Please be aware that the offer may only be available to new BT customers.
Here's an explanation of what Unlimited Faster Broadband (FTTC) is http://bt.custhelp.com/app/answers/detail/a_id/47740/~/what-is-unlimited-faster-broadband%3F
If you have Fibre broadband (FTTC) your speeds can be anything between 5.9Mbps and 14.8 Mbps depending on what Range of line you have.
If you are on ADSL (normal) broadband the best you can expect is speeds upto 3Mbps.