Here is a detailed step by step guide to help resolve the above issue, you can use the link below to access this document. I really hope that any forum members experiencing this situation find this guide helpful and reslove any issue like the one i had.
Can i also say a big thanks to Keith who helped myself along the way to reach this resolution.
I have a BT HomeHub4 and a Synology DS413j NAS But I am having problems accessing my NAS remotely. I can't even see the Synology when I log into the HomeHub's device list even though its hard wired into the router, and I can connect to it using its internal IP address in a web browser so its definitely working okay.
I have followed the Synology guides to set up the nas for external internet access. I have also followed this guide http://portforward.com/english/routers/port_forwarding/BT/Home_Hub_4/Synology_DS413j.htm to ensure all the relevant ports are forwarded on my HH4, however, when I try to connect to it remotely (or even ping the external IP address) I constantly get a connection failed error.
Is anyone able to help me with anything else I can try please?
Thanks for that. It defintely looks useful, however, I can't get the diskstation to show up in the devices list at all even though its working on the LAN without issue when I access it with my web browser.
As that contribution was provided recently by another forum member, its possible they may be able to help.
The original thread is here
This resulted in the production of the website page.
If you want to add to that thread, its possible that the OP will be able to advise.
Remember to check my port forwarding page, just in case you are on CGNAT. Also, you may not be able to ping it using the external address from within your network, as I don`t think the home hub supports NAT loopback.
I will do that, many thanks for your help
Its difficult for me to advise any more, as I have a Zyxel NAS device, which works fine.
kayster has done it a different way that I would have done, I would have just created one application, then added the ports to it. It makes no difference, as long as it works, it just a bit more complicated.
If you find anything useful when you get it working, that may help other people, then I can add it to the existing contribution. Thanks.
as you can see from this screen grab I have the option to RE-ASSIGN the entry from my NAS name to the User Defined IP Address, is that what Kayster meant?
My home hub 1 is different, but you do need to be in the advanced mode to see the user defined options.
If you are still stuck, drop kayster a personal message as I am sure they will not mind clarifying their instructions. The text on the website can be altered if need be.
I assume that when you tested your settings, with all the ports defined under one application, you could not see any ports open using one of the many testing websites?