I have a BT home hub 5 all working correctly. I have bought a TP-Link socket, but I cannot get it to link to the home hub network. I have dual bans 2.4GHz and 5GHz running. Can someone please advise how to get the two to connect.
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Ensure you have turned off smart setup on the hub and also split the 2.4G and 5G wireless.
I have no knowledge of this product and the installation guide is a bit sparse. Are you sure you are connecting your phone with the app to the 2.4G signal and not the 5G as the HS100 only supports 2.4G