TP-Link HS100

[AndyIoW]

I have a BT home hub 5 all working correctly.  I have bought a TP-Link socket, but I cannot get it to link to the home hub network.  I have dual bans 2.4GHz and 5GHz running.  Can someone please advise how to get the two to connect.

[licquorice]

Ensure you have turned off smart setup on the hub and also split the 2.4G and 5G wireless.

http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

[AndyIoW]

I already had the hub split into two SSIDs one for 2.4GHz and the other for 5GHz. I have just turned off Smart Setup, and still cannot get the smart socket to connect to network. It is close to the hub.

[licquorice · Accepted solution]

I have no knowledge of this product and the installation guide is a bit sparse. Are you sure you are connecting your phone with the app to the 2.4G signal and not the 5G as the HS100 only supports 2.4G

[AndyIoW]

Mobile is connected to 2.4GHz network, but the smart socket cannot be seen on network.

[AndyIoW]

Rebooted everything and have now managed to add TP-Link smart socket to network.  Thanks for your help.

[licquorice]

Great, glad you got it sorted.