I have recently had a lot of problems with my internet connection both with streaming and gaming. Unable to watch an online film and games so laggy that impossible to play. This mainly happens at evening and clears in the early hours but lately its been happening all day.
Don't really want to call Bt help desk as they are usually useless and after previous problems in the past were never resolved I have given up on them. I know the drill with these calls off by heart these days so please don't advise me to change wi-fi channel etc because I have tried all that with no luck. (and i'm on my 8th router)
I am using Ethernet cables to connect on all devices and have had Openreach engineers in the past turn up when my internet is working fine to tell me just that. Its a pity they wont come in the evening.
Enclosed is a ping plotter graph of last nights test to one of my gaming servers I also ran tests to google which were similar.
When i got home tonight internet was horrific again but it has just cleared up (sort of) although I did nothing to effect that.
If anyone can explain whats happening on the pingplotter graph I would be very appreciative.
Are you finding the problems with connection is at peak time but appears ok at off peak? Suggesting congestion
which exchange and cab are you on
congestion normally reduces download speed during peak time and then connection returns to expected speed during off peak
you can check your exchange and cab by entering your phone number. https://www.dslchecker.bt.com/adsl/adslchecker.welcome
Is there any noise on your phone line dial 17070 option 2 should be silent and best with corded phone
So you are on Cinderford cab 3? Is that shown by checker?
so is speed ok at off peak ? Say up till 4pm and then bad then ok again from about 11pm
Sounds like congestion and getting engineer visits will not solve the problem. As this is school holidays peak time is basically like a weekend and lasts all day
i have asked forum mods to check your cab for problems and the will post here